Romeo Et Juliet review for Wanelo

April 9, 2016

Total nightmare. Over Christmas I was selling like mad- tons of dropshipped items sourced on Ali Express, and I was singing the praises of Wanelo for the traffic. Their requirements were simple: have a tracking number with an approved shipping agency that was updated when the item was shipped. Every one of my items met that criteria. Now, most dropshipped items from China are shipped via a very cheap method that does not update again after shipment. That wasn't a big deal. If a buyer claimed non-receipt I would refund and reship. In January Wanelo sent me a long list of items their system did not recognize as having been shipped, and I worked with their agent to verify each one. She and I agreed that if I only had orders shipped via ePacket the problem would not arise again. I quickly learned that even when I chose and paid for ePacket, the sellers would ship the cheap, untrackable method, and keep my money for the shipping upgrade! At that point, I eliminated all dropshipped items. Another couple of months went by, and suddenly they were claiming orders not shipped again. I worked (again) to prove each one, with links stating "in transit" which is the exact language they use in their policy for an item having been shipped. (The problem was with their system not automatically recognizing orders shipped as they claimed it did.) They reinstated me again, but warned if I had any other issues they would shut me down for good. (This made NO sense as I hadn't done anything wrong/against policy. They already had the same information when I was shut down and when I was reinstated. What was I being punished for?? I asked, they never answered.) The agent's statement was, "Our records show that your store now has 0 orders with placed 10-60 days ago without valid tracking, so I’ve re-enabled your store" At this point I brought up 55 orders for which I had yet to be paid, totalling over $400. Suddenly they claimed I had many unshipped orders several months old (some I had been paid for?). I took HOURS to screenshot and prove shipment of each and every order. They claimed I needed to provide delivery as well, which is not one of their requirements. When I argued, they shut me down for good. The agent claimed they would pay me after 90 days, but so far no go. Wanelo changed the rules just for me and as far as I'm concerned has stolen $440 from me. They have zero phone support. I still feel like I may have been much more successful had I been able to speak to someone, but every time I asked I was refused. I hope to spare others the nightmare I've experienced.