Chaincandy review for Wanelo

Feb. 19, 2017

I get a good amount of sales from this platform but the frustration is not worth it. The support team is mediocre at best & unhelpful. They refunded a few orders that has been delivered 3+ weeks ago and do not request the buyer to send the item back...Basically giving my handmade items away for free. They totally disregard your store polices and do not do their job. When I asked for help to have the item sent back or to return the payment Gerald tells me he can't do anything! Half the time I get emailed for orders about tracking info and when I go to check the items are already delivered!!!BECAUSE NO ONE KNOWS HOW TO DO THEIR JOB. A few times someone called me about a order and didn't even speak good english so I couldn't understand what they were saying. They now have a system where you only get paid twice a month for orders that were delivered. This disables me since my items are made to order and if I do not have the payment for certain garments I can't buy materials to ship them. I am going to complete all my out standing orders and leaving this joke of a platform for good. Install and sell at your own risk, but be prepared to lose money.