Ecombone Warranty Claims

Ecombone Warranty Claims is positioned as a warranty-claims automation app that helps merchants handle customer requests without relying on email back-and-forth. It lets customers submit claims in their own language, look up orders, choose the affected item, upload photos, and quickly determine whether the claim is covered. Merchants can then resolve claims with a refund, a $0 replacement order, or store credit in one click, while the portal, emails, and claim status page support 7 languages. The app also includes AI photo checks to flag potentially AI-generated images and provides reporting on cost per claim, most-claimed products, and claims that should be passed on to suppliers.