Souten Clothing Co review for Sync to Wave
Jan. 6, 2021
doesn't work as intended - won't import transactions that have already occured, may only do future ones. Also, imports them as actual transactions, rather than an option to import them as sales with pending payment (to be paid when payout is processed).
Thank you for taking the time to write this review. To be honest - from one ethical small business owner to another - it's very hurtful to receive these one star reviews claiming "it does not work", when in fact it works great, just does not offer "exactly" what you were looking for. I can see that you wrote this review within 8 minutes of installing the app and without reaching out to us at all. We are always happy to assist with any questions, enquiries and setup instructions. Also, we constantly accept feature requests and deliver these features in a timely manner. Historical sync is currently not supported, but we are working on this feature. Meanwhile, we have systems to achieve this and we have helped customers to achieve this in the past. In regards to the feedback on "imports them as actual transactions" - this is actually the behaviour that most of our customers want and as advised by the accountants. I'm sorry that the app could not meet your expectations. Please feel free to reach out to our support any time and we'd love to help you. All the best! Ben
