SCTR.co review for Way2Enjoy Image Optimizer
Sept. 24, 2020
low quality app - badly designed, and ineffective. poor customer service. charged me for a pro plan ($4.50 a month) even tho the app said i was on a free plan - customer service rude and tried blaming me even tho they admitted their app has coding issues. AVOID! RE the developers response - this isnt a fake review, i have the screenshots as per our chat. yes it is standard practice to review poor apps with 1 star because thats all its worth -if i am, a fake review, why are there others reporting similar issues. as i said poor and argumentative customer service Further update as developer keeps updating their response - you now say its a 2 stage process, in the chat you claimed a 3 stage process. regardless, as you well know, your app displayed a cost of $0.00 - when you were sent the screenshot you even replied ‘it free why you worry’. then you realised it had charged whilst saying 0.00 and decided to tell me it was a coding issue and because you have 10 apps you cant keep them all updated. I have spoken to shopify, and despite your assumption that they would laugh, far from it - im raising a case against you as a developer. it is abundantly clear from your responses on here that you are neither professional nor customer focused. Feel free to keep updating your response, i am no longe going to respond to you. Best of luck with your 10 poorly developed and managed apps. last update - you had to check your shopify against the screenshot from your own app - says it all. they dont match - so as mentioned - financially misleading. Enjoy your day, when you are the no1 app in the world for image optimisation, let me know and ill eat my hat
how can i charge without there approval ?? fake review. it has become standard practice to ask for refund and give 1 star rating. it is FAKE review. without your permission we cant charge., u accepted it, used the app, optimized all images and now for refund doing this. we dont have any problem in refund but u should dont blame us. u ask shopify or any other all will say it is not possible to get upgraded without you decide. you have to choose plan and then approve. this is 2 step process. and chat with shopify they will also say same. u upgraded. we again say we dont have any problem in refund but be correct. plz chat with shopify and tell that i have been upgraded to paid plan without my permission and they will tell same that it is not possible. we dont have any problem with your 1 star rating. we focus on quality and our image optimizer is best in world. and we are proud of that and in few months we will be no1. you can mark my point. why we should not argue ?? we should accept your fake claim that you have been charged without your permission ??? its shopify system and after once point it is completely in shopify domain and we dont have any control and there withour your consent nothing is possible. and you are saying that you have been charged without your consent. we wont accept that as it is NOT POSSIBLE initially i did not check shopify dashboard for your upgrade so i said. but when i saw shopify dashbaord i was 100% sure that you have upgraded. plz chat with shopify and get your 4.5$ back and plz consult shopify chat support they will clear your doubt as well. what you are saying is 100% FALSE
Image Optimizer to Compress images, generate ALT & Rename file