kawaiiwaru review for WC Fulfillment Print on Demand

Oct. 2, 2019

Products are unique and of decent quality, the app is good, PSD mockups need rework( so many blank spots). However, I can't stand the Long shipping times ( exceeds what said on the app, for some products you can find 2 different shipping times on two different pages ), i can't stand the Tracking numbers not being updated for weeks, and above all, i can't stand the support team (not their fault though), they sure answer very fast but they only say: Sorry sorry sorry, we will forward this to fulfillment team, we will issue a resend request, we'll get back to you asap - and then you wait for MANY DAYS, how can i keep a customer with no answers for 4-5 days??? sometimes more and i have to go and ask on the chat every day for an answer and all i hear again is sorrry soorry we will forward this OMG my head is burning right now because of this, the support chat can't even give a simple info like wheter the shipping will stop on golden week or not, they must forward this to the team and wait for answers, i don't even know how i'm i supposed to use the sizing chart ( on body or on garnment ) i was told different answers on chat vs on fb group. the support chat is not to blame, the developers should give them a solid formation and more freedom to act, you should focus on these issues rather than add new products every now and then, i've built a solid relationship with my customers and i feel that with this app i'm gonna ruin all of that