TEKProtect review for WC Fulfillment Print on Demand

Dec. 3, 2019

So far this is a solid 3. I'll start with the good. I'm primarily selling the MacBook covers. It's a unique product that can appeal to a broad audience depending on your designs. Per FB, roughly 58M people are using MacBooks. You should be able to carve out a niche and design to that sub-market. The template was good and I felt the interface to apply my design was more than adequate. Very easy to use, especially if you correctly sized your design image. The default mockups during product creation are good and they offer additional PSD templates for more mockups. One downside, the newest MacBooks are not supported (i.e. My girlfriend's new Macbook). The unique product, the design / creation interface, and supporting mockups are all very good. They lose one star on this section because my girlfriend is annoyed at me. She wanted her dog on her MacBook. That leaves them with 4-stars for this section. So far I have experienced similar shipping delays and tracking number problems. You will not receive a fake tracking number as information will show up a few days after getting your initial tracking notification. That will certainly confuse my customers. Until then it looks like as it has no data (i.e. fake). Once the data arrives its not very helpful. My sample order from Nov 13th still shows last activity of initial hand-off to shipper as of Nov 21st. No movement and it hasn't arrived as of Dec 2nd. With the holiday, I'm still within the 2-week window so they get the benefit of the doubt. I'll be home from business travel in 4-days and I hope its there. Customer service has been very friendly and marginally helpful so far. It seems they do not have direct access to production or shipping data. I envision them having separate text windows with the manufacturers trying to get updates. My inquiry of the original sample order took a couple days to get confirmation that it shipped even though no update via tracking number. Apparently, my order is in a shipping container somewhere at sea per support. Again, home on Friday. Fingers crossed. A lesson from my old days doing crisis management, no information is worse than bad news. Most people can work with bad news. You can make adjustments, new plans, etc. No news, is typically very bad news. If they have issues and they know it, make a statement and tell us your plan for resolving it. Do follow-ups with progress reports. Shipping so far is a 2 at best, but it may increase if the item arrives this week. Since I haven't actually received the product, I cannot review its quality.