All Sports Locker review for WC Fulfillment Print on Demand

Dec. 19, 2019

Unfortunately I can't use WC Fulfillment any longer. I sold a few hundred phone cases mainly as just cross-sells last couple months for my main products. The experience was okay for a while until Q4 hit, and I noticed there was a serious problem. Phone cases sitting in production for 10-15 days is completely unacceptable. I understand that it's a "partner factory" in the USA and there's not much anyone behind the screens at WC can do about it. However, and this is the big issue. I started fulfilling my phone cases with a different POD app, which turned out to be sourcing these phone cases from the same exact factory. The orders were being fulfilled in 5-6 days with the other app, I did not have one order go over 7 days. So this leads me to believe that there is an issue in the backend of WC that isn't being addressed where either orders are being lost/missed/etc, I don't know what is, but it's not good. Also, the shipping prices are nonsense for the phone cases. It doesn't cost $6 to ship 2 phone cases or $9 to ship 3 phone cases inside the USA, when coming from Herkimer NY. There is a price break on multiple units in one shipment with USPS, and WC is just pocketing it. This isn't something I experienced to a high degree, but it's enough to leave a bad taste in your mouth. Support replies immediately and is always very friendly. Unfortunately, there aren't too helpful beyond canceling an order. You just get the scripted lines to stall you until hopefully your issue resolves itself, we know the drill. Our store has pretty decent volume, but I wasn't a big WC seller. I didn't have a whole lot of trust in the app and I'm glad I never got involved with the products that were coming out of China. All of my orders with WC are going to end up arriving by Christmas, so I'll give 3 stars. The app needs some serious work though or else it's not going to survive. I'm not saying that to trash the app, I say it as constructive criticism. For the time being, I'm done with WC. Maybe in the future I'll give it another try.