WhatsApp Button by EAZE
Easily let your customers contact you through WhatsApp
Rating
4.9
feedback
280
chart
#244
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
1%
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Less than a month
51%
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Less than a year
46%
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More than a year
0%
Reviews Summary
The reviews for the WhatsApp Button Shopify App are overwhelmingly positive, with users praising its ease of use, seamless integration, and effectiveness in enhancing customer communication. Many users appreciate the direct link to WhatsApp, which has improved customer interactions and satisfaction. The app is described as simple, efficient, and highly recommended for Shopify store owners looking to boost customer support and engagement. However, there are a few negative reviews mentioning difficulties in contacting support and issues with language translations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 3, 2025
I enjoy most things about this app - except i cannot get in touch with support although I have tried three times over two weeks. Maybe this might get their attention? "Hello i have been trying to contact support three times now - and no one responds? There is a bug in your new update - it sends an automatic English welcome to my Dutch customers - even though I have tried turning it off - and also writing a Dutch version. It has only happened since your recent update. Please can you get back to me. thank you, Kelly"
Thank you for your review and feedback! We appreciate you using our app. We understand your frustration regarding support and the welcome message, and we apologize for any confusion. We’ve responded to your inquiry twice before; please check your spam folder in case our messages ended up there. To clarify, our app does not have a support system or automated responses. It allows you to create a WhatsApp button with an optional pre-filled message that you control. If you're not seeing the latest changes to your pre-filled message, you may need to clear your cache or test in an incognito window to ensure you're getting the most up-to-date version, as the data may be cached locally. We hope this clears up any confusion!
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