Chris&Alley® review for Reviewbit Reviews via WhatsApp
June 19, 2023
I am really struggling to get hold of the support, they dont respond. The first time it took a week and they advised that the issues were resolved after i had deleted the app.I then chose to try it again after receiving a whatsapp message from one of the founders that he was not able to respond as it was his wedding, however i chose to work with them again. Despite being on the upgraded plan i noticed by reviews were not being synced with Judgeme, causing havoc as our loyalty program is not issuing points for reviews left on Judge me. I reached out to support and Nafih advised that i need to upgrade. This was a few weeks ago, since then i had upgraded however no syncing of reviews took place. Im being charged for a service, however there doesnt seem to be any support on this app to day the least. I have sent an email to the founders and i am hoping they come back to me to resolve the issue. I do however get an impression that this is a very small company or a side line type of app which doesnt take any priority in terms of support for clients. So far im very disappointed and left looking for an alternative. However knowing what its like to have a small business i have provided ample opportunities for them to reach out to me or to resolve the issue, so far the silence is deafening....
I am truly sorry to hear about the difficulties you've been experiencing with our support service. We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for any inconvenience caused. I want to assure you that we take your concerns very seriously. Our team is committed to providing the best possible service, and it's clear that we've fallen short in this instance. Regarding the syncing issue with Judge.me, I understand that you've upgraded your plan and the problem still persists. This is certainly not the experience we want our customers to have. I will personally look into this matter and ensure that it gets resolved as quickly as possible. We appreciate your patience and understanding in giving us multiple opportunities to rectify the situation. We are indeed a small team, but we are dedicated to our customers and strive to prioritize their needs. I have reached out to you via WhatsApp. Could you please respond there, or feel free to contact us at [email protected]. Thank you for your feedback, and once again, we apologize for the inconvenience. Thanks, Nafih C
