Wrap Buddies review for B2B Wholesale Club

Oct. 31, 2019

This review isn't about the app. You can find many reviews about the app (thought it is excellent). I want to review the company and their customer service/tech support group. See, any company can be great when their app self-installs and you never have to ask for help. But Pixel Union excelled over the past week at getting me up and running. Many things about my installation weren't straightforward: my theme is old and heavily modified, so they had to custom-install widgets for me, which they did quickly and without complaint. And when I asked questions that they'd already answered, not once did they tell me that they'd already told me. They just answered again, in a different way. Every interaction was friendly, thoughtful, and moved me closer to being able to drive this part of my store. I wouldn't be offering to let my wholesale customers get in there yet if it weren't for the confidence I feel in the job they've done and the support they've given me. If there were six stars available, they'd get all six.