FORM WORK WEAR review for B2B Wholesale Club
Dec. 5, 2022
Support is terrible, as far as my experience has gone its only an email support which in my opinion is utterly useless, when issues come up you need them fixed now, a chat support or even better a person to talk you through problems would be ideal. Integration has been very difficult for me and it doesn't seem to work very well on the site, I wouldn't recommend this app, my experience has been very poor from the start. To your point below, asking people to pay more money if they need help is fairly poor in my opinion. I have been going through emails back and forth for a week now with your staff trying to organise this app. We could have sorted all this out in a 10 minute conversation or on chat support. However if i pay more money you will help faster?
Hi! We do have chat support available on our Premium plan, and we do offer a program called CoPilot that offers 1-on-1 video chat onboarding. We have very prompt email support (for free) as well. I'm sorry you've been having trouble, I've responded to your email to address your concerns - please check your inbox and reply to me ASAP. Thanks! - Emily, Head of Support