Wholster: Wholesale B2B
Wholster | Enterprise B2B Platform
Rating
4.4
feedback
53
chart
#3,292
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
11%
-
Less than a year
60%
-
More than a year
23%
Reviews Summary
The Wholster app has received a mix of positive and negative reviews from users. On the positive side, users appreciate the helpful features such as payments, sales rep access, and customization options. The customer support, particularly from Zac and the team, has been highlighted as exceptional, with quick responses and assistance in troubleshooting issues. Users also find the app to be time-saving and efficient once they understand its functionality. However, on the negative side, some users have faced challenges with the setup process, especially small business owners who found it difficult to navigate. Additionally, there are complaints about non-existent or slow support, leading to frustration and the need to seek alternative solutions. Overall, the app seems to be beneficial for streamlining wholesale processes but may require improvements in user-friendliness and support responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 15, 2024
Zac was incredibly gracious in taking my panic call and walking me through Wholster app. I needed to get 1 invoice sent to customer with multiple ship addresses and within the hour I was able to submit invoice! Thank you Zac again for all your help..I'm sure I'll be in touch again soon as I continue to learn all the other functions this app offers! Also an incredibly detailed doc with step by step instructions!
Aug. 22, 2024
This app is working well for us so far, and is packed with helpful features like payments, sales rep access and java/css customization, but Zac and the support team have been exceptional! They are quick to respond, have had multiple demo calls with us about using the app and best practices, and have even made small tweaks so it functions better for us.
Thanks for the review - we're looking forward to continuing to work with you!
July 20, 2024
The system is impossible to set up for small business owners. Support is nearly zero. I reached out multiple times and all i got is one email directing me to their forum and setup guide. Well, of course i have gone through that and realized the setup is throwing me off. Not for small business owners operating with hundreds of other tasks on hand.
Hi there! We have been trying to get in touch, but unfortunately have not heard back. We are always here to offer assistance and onboarding calls when getting set up, so please feel free to reach out to us at [email protected] at any point. Unfortunately when you reached out over the weekend, we were out of office. We handle all of our support in house here in Victoria, Canada, so general support inquiries are handled during business hours Pacific Time. We do have a development team at the ready outside of business hours for emergencies, but general inquires do get handled by our standard support team. Please do feel free to reach out at any point if you are interested in trying out the application. We are always here to help.
July 8, 2024
My rating is for Zac. Zac has always been very helpful when trouble shooting my problems. A simple reply from him has helped tremendously! Thanks for the continued support.
June 26, 2024
Awesome app with awesome service. The implementation of this app was a breeze. Zac was awesome and helpful and always there to answer my questions. There is a bit of a learning curve, but once you fully understand how this app works it's pretty simple and exactly what we needed.
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