Rating
4.3
feedback
52
chart
#3,677
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
12%
-
Less than a year
60%
-
More than a year
23%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the helpful features such as payments, sales rep access, and customization options. The standout aspect of the app is the exceptional customer support provided by Zac and the team. Users appreciate the quick responses, personalized assistance, and willingness to go above and beyond to ensure the app functions well for their specific needs. The app is described as easy to implement once the learning curve is overcome, and users highlight the time-saving benefits it offers for managing wholesale orders. However, there are a few negative reviews mentioning challenges with setup for small business owners, lack of responsiveness from support, and issues with loading speed and technical glitches.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 22, 2024
This app is working well for us so far, and is packed with helpful features like payments, sales rep access and java/css customization, but Zac and the support team have been exceptional! They are quick to respond, have had multiple demo calls with us about using the app and best practices, and have even made small tweaks so it functions better for us.
Thanks for the review - we're looking forward to continuing to work with you!
July 20, 2024
The system is impossible to set up for small business owners. Support is nearly zero. I reached out multiple times and all i got is one email directing me to their forum and setup guide. Well, of course i have gone through that and realized the setup is throwing me off. Not for small business owners operating with hundreds of other tasks on hand.
Hi there! We have been trying to get in touch, but unfortunately have not heard back. We are always here to offer assistance and onboarding calls when getting set up, so please feel free to reach out to us at [email protected] at any point. Unfortunately when you reached out over the weekend, we were out of office. We handle all of our support in house here in Victoria, Canada, so general support inquiries are handled during business hours Pacific Time. We do have a development team at the ready outside of business hours for emergencies, but general inquires do get handled by our standard support team. Please do feel free to reach out at any point if you are interested in trying out the application. We are always here to help.
July 8, 2024
My rating is for Zac. Zac has always been very helpful when trouble shooting my problems. A simple reply from him has helped tremendously! Thanks for the continued support.
June 26, 2024
Awesome app with awesome service. The implementation of this app was a breeze. Zac was awesome and helpful and always there to answer my questions. There is a bit of a learning curve, but once you fully understand how this app works it's pretty simple and exactly what we needed.
May 9, 2024
We have had a great experience working with Zac and the Wholster team. Zac went above and beyond helping us get our site set up exactly the way we wanted it and always responded to my questions in a very timely manner. We have been very impressed with him, the team, and their app.
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