Japaknives review for WinAds : Facebook Pixels
Nov. 30, 2020
[STORE OWNER BEWARE] Review update: I have been a paying WinAds customer for 2 billing cycles now yet have not had used their app for more than a few days given the dramatic inaccuracy in their reporting. I contacted their support on so many occasions and granted developer access numerous times so they can dig into this for me, and they simply forget about it. It's as if they have the good intention to do something by asking for access/more info, then completely forget about you. WinAds was overshooting my sales by hundreds of dollars and then after they did some fixing, it was MISSING out on over 50% of sales. To be honest, you are probably better off using the FREE native integration. Please don't reply to this review with bullshit COVID-19 excuses and team members having to quarantine so that being the reason for lack of anything. YOU GUYS requested developer access many times and I have countless email exchanges showing communication, you simply FORGOT about me and were NOT CAPABLE of providing my store with accurate data tracking. The search for the best pixel tracking app continues!
Thank you for your review, Stacy, We are really sorry for the inconvenience and we can refund you the amount that you have been charged as well as your issue persisted. But I can assure you that we went back and forth on your store and on your pixel set up as well and we were not able to replicate the issues that you were facing with the reporting. Win Ads or any pixel management app can only send the events to the Facebook Pixel Events Manager after that it's Facebook’s own attribution algorithm that has to attribute the sales to the ads. Now I see with your ticket that our Dev team did the best to clean up your code from other pixel management apps but it seemed that somehow there were other sources in your theme that were causing some of the issues on the events manager reporting as well. Where you were seeing additional purchases that had very limited parameters and were not coming from Win Ads. Purchase performed by us with no duplicate events (https://www.loom.com/i/498adf551288425d961e685cb090caa4) In the below screenshot you can clearly see that there is some other source that is sending the same purchase event as well but with its own parameters, they are not coming from Win Ads but some other app that you might have installed previously but had leftover code.(https://www.loom.com/i/c49c0f11e9f74af785ec1c3954fc0bfe) Looking at our last conversation I see that you reported a liquid error on your site which was attended by our team member and was fixed immediately as well. Please do let me know if I can help you any further.
