Leesa's Luxury Products review for FX 3D Easter Effects Animation
Feb. 17, 2025
I was satisfied with the app up until I tried to cancel my subscription. I was told that my subscription will cancel once I uninstalled the app which I did. However, I am still being charged for service. UPDATE: After getting in contact with the company, they have not only refunded me for the subscription but they have also cancelled the subscription as well. Thank you
Hi there, Thank you for sharing your feedback. We truly appreciate all reviews—both positive and constructive—as they help us improve and better serve our users. I completely understand your concern regarding the charge after uninstalling the app. Just to clarify, when an app is removed mid-billing cycle, Shopify automatically processes any outstanding charges before fully canceling the subscription. That being said, I really wish you had reached out to our support team earlier—we would have been more than happy to issue a full refund for you. I’ve just sent you an email to get this sorted. Could you check your inbox and let me know if you’ve received it? Looking forward to your reply! 😊 Best regards, Shahar
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