Digital Downloads ‑ Wire
Sell any digital product on Shopify with Wire
Rating
5.0
feedback
6
chart
#3,847
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
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Less than a day
0%
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Less than a month
50%
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Less than a year
17%
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More than a year
0%
Reviews Summary
The reviews for the app are overwhelmingly positive, with users praising the helpful and responsive customer support provided by the team. Many users highlighted the ease of installation and customization, with specific mentions of Sasank being extremely helpful in making changes to suit their needs. The app itself was described as amazing, with one user mentioning that it greatly improved the efficiency of their fulfillment process. Suggestions for improvements included real-time stock monitoring and language customization options for a more global customer base. Overall, the app was highly recommended by users for its functionality and support service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 9, 2024
Just installed the app, has a small trouble setting up and Sasank was so helpful to jump on the call and walk me through, can't wait to use the app
Jan. 18, 2024
I conducted some tests on the app and liked it a lot; it's one of the best, in my opinion, the second-best app for key stores on Shopify. However, I haven't used it in my store yet. I would like to provide some suggestions to the administrators. If possible, please add an option to monitor key stock in real-time. This would take the app to another level. When the stock is depleted, the app should automatically change the product status to "Sold Out," and when new keys are added, the product becomes active again. It would also be great to have a display showing all products and their stock quantities, with options to delete stock, view keys, and edit. In the delivery section, it's perfect, but it would be better if the seller could change the main photo of the delivery email. In the checkout delivery section, it's excellent, but it would be nice if the seller could change the text of the "view key" button since it's currently only in English. This could pose difficulties for customers purchasing from other parts of the world. Simply having the option to translate would be great! These features would make the app the top key app on Shopify without a doubt. Currently, I don't use Wire because I need an app that monitors stock, but if this function is added, I would definitely add it to my store! I also want to commend the support; it's simply a 10. I contacted the Wire team, and they helped me and answered all the questions I had.
Thanks a lot for the glowing review and feedback. We now facilitate viewing the count of keys and adding more keys against each product. For the other feedback, we will reach out to you soon on what can be done for you. We will continuously update our app to serve more merchants like you.
Nov. 14, 2023
I can't say enough positive things about how responsive and helpful the team was to customize the app for me. The install process was quite simple but there were a few changes that I wanted to make and Sasank was extremely helpful in making these happen. Highly recommend!
Thank you for the review. We continually strive to make the app better for merchants. We are glad to have helped you and will continue to support you in every possible manner.
Oct. 3, 2023
I needed to figure out how to update my ebook and chat support helped me out. I thought it was this grandiose way of doing it but nope it was simple as 1.2.3. Once you get the hang of it you will be just fine.
Thank you for the review. We continually strive to make the app simple and easy for merchants. We are glad to have helped you and will continue to support you in every possible manner.
April 18, 2023
Amazing app and customer support - the guys at Wire were able to build a new feature for us that has massively improved the efficiency of our fulfilment process. Highly recommend.
Thanks for your review! We're glad that our app and new feature simplified things for you. If you need any help, please let us know. We appreciate your support!
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