Digital Downloads ‑ Wire
Sell digital files and custom products easily and economically
Rating
1.5
feedback
5
chart
#16,637
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
20%
-
Less than a month
40%
-
Less than a year
20%
-
More than a year
20%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the helpful and responsive customer support team, particularly mentioning Sasank for being supportive and assisting with setup and customization. Users found the installation process simple and were able to make necessary changes with the help of the team. However, there are concerns about the lack of updates for the app and the absence of customer service in some cases. Some users reported that the app stopped working suddenly, leading to frustration.
Highlights
Review RSS Feed
All reviews
Jan. 13, 2026
It was good in the beginning but this app now has not been updated for awhile and no long has customer service.
March 9, 2024
Just installed the app, has a small trouble setting up and Sasank was so helpful to jump on the call and walk me through, can't wait to use the app
Thanks for your review. Glad we could be of help to you. Looking forward to a long association
Nov. 14, 2023
I can't say enough positive things about how responsive and helpful the team was to customize the app for me. The install process was quite simple but there were a few changes that I wanted to make and Sasank was extremely helpful in making these happen. Highly recommend!
Thank you for the review. We continually strive to make the app better for merchants. We are glad to have helped you and will continue to support you in every possible manner.
Oct. 3, 2023
I needed to figure out how to update my ebook and chat support helped me out. I thought it was this grandiose way of doing it but nope it was simple as 1.2.3. Once you get the hang of it you will be just fine.
Thank you for the review. We continually strive to make the app simple and easy for merchants. We are glad to have helped you and will continue to support you in every possible manner.
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