Digital Downloads ‑ Wire
The reviews are mixed, with strong praise for the app’s support team and ease of use, but also serious concerns about reliability and maintenance. Positive reviews highlight responsive, helpful customer service, including assistance with customization and chat support that made updates straightforward. Users also noted that the install process was simple and that once they understood the workflow, managing the app was easy. On the negative side, several reviewers reported that the app stopped working or had become outdated, with one saying it had not been updated in a long time and no longer had customer service. This suggests that while the app may have been effective and well-supported at one point, its current stability and ongoing support are major pain points for some merchants.
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It was good in the beginning but this app now has not been updated for awhile and no long has customer service.
I can't say enough positive things about how responsive and helpful the team was to customize the app for me. The install process was quite simple but there were a few changes that I wanted to make and Sasank was extremely helpful in making these happen. Highly recommend!
Thank you for the review. We continually strive to make the app better for merchants. We are glad to have helped you and will continue to support you in every possible manner.
I needed to figure out how to update my ebook and chat support helped me out. I thought it was this grandiose way of doing it but nope it was simple as 1.2.3. Once you get the hang of it you will be just fine.
Thank you for the review. We continually strive to make the app simple and easy for merchants. We are glad to have helped you and will continue to support you in every possible manner.
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