Digital Downloads ‑ Wire
Sell digital files and custom products easily and economically
Rating
1.4
feedback
4
chart
#19,461
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
25%
-
Less than a month
25%
-
Less than a year
25%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the helpful and responsive customer support team, particularly mentioning Sasank for going above and beyond to assist with setup and customization. Customers found the installation process simple and were pleased with the assistance received in making desired changes. Additionally, the chat support was highlighted for being effective in resolving issues quickly and efficiently. However, on the negative side, some users expressed dissatisfaction with the lack of updates for the app and the absence of customer service, leading to issues with functionality and support.
Highlights
Review RSS Feed
All reviews
Jan. 13, 2026
It was good in the beginning but this app now has not been updated for awhile and no long has customer service.
Nov. 14, 2023
I can't say enough positive things about how responsive and helpful the team was to customize the app for me. The install process was quite simple but there were a few changes that I wanted to make and Sasank was extremely helpful in making these happen. Highly recommend!
Thank you for the review. We continually strive to make the app better for merchants. We are glad to have helped you and will continue to support you in every possible manner.
Oct. 3, 2023
I needed to figure out how to update my ebook and chat support helped me out. I thought it was this grandiose way of doing it but nope it was simple as 1.2.3. Once you get the hang of it you will be just fine.
Thank you for the review. We continually strive to make the app simple and easy for merchants. We are glad to have helped you and will continue to support you in every possible manner.
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