Digital Downloads ‑ Wire for Shopify

Digital Downloads ‑ Wire

Sell digital files and custom products easily and economically

Developer

Rating

1.4

feedback

4

Reviews

chart

#19,461

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    25%
  • Less than a month
    25%
  • Less than a year
    25%
  • More than a year
    25%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the helpful and responsive customer support team, particularly mentioning Sasank for going above and beyond to assist with setup and customization. Customers found the installation process simple and were pleased with the assistance received in making desired changes. Additionally, the chat support was highlighted for being effective in resolving issues quickly and efficiently. However, on the negative side, some users expressed dissatisfaction with the lack of updates for the app and the absence of customer service, leading to issues with functionality and support.

Highlights

Helpful and responsive customer support
Simple installation process
Effective chat support
Lack of updates and customer service
Issues with functionality

Rating Breakdown

  • 5
    50% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    50% (2 ratings)

Reviews with Text

  • 100% (4)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 13, 2026

It was good in the beginning but this app now has not been updated for awhile and no long has customer service.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 4, 2026

The App just quit working

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 14, 2023

I can't say enough positive things about how responsive and helpful the team was to customize the app for me. The install process was quite simple but there were a few changes that I wanted to make and Sasank was extremely helpful in making these happen. Highly recommend!

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review. We continually strive to make the app better for merchants. We are glad to have helped you and will continue to support you in every possible manner.

5 / 5 Share

Oct. 3, 2023

I needed to figure out how to update my ebook and chat support helped me out. I thought it was this grandiose way of doing it but nope it was simple as 1.2.3. Once you get the hang of it you will be just fine.

Using app

About 21 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the review. We continually strive to make the app simple and easy for merchants. We are glad to have helped you and will continue to support you in every possible manner.

All reviews

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