Woolworths MarketPlus Omnivore
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app being user-friendly, offering great support with quick problem resolution, and providing time-saving features for managing multiple channels. On the other hand, negative themes include issues with refund processing, inaccurate instructions, lack of customization options, and poor customer service. Some users also expressed frustration with the app's compatibility with other platforms and the hidden fees associated with its usage.
Sometimes features on apps defy logic. In the case of this app, when an order is part refunded in shopify, a full refund will end up going back to the customer. This has now cost us about $100 in excess refunds. Instructions on refund processing are inaccurate and impossible follow because there are so many different refund scenarios. How anyone could have released an app with this feature and not allow customers to opt out of automated API refunds is beyond comprehension.
Using this app for our marketplace has been an absolute breeze! It is packed with customization options and time-saving features that make managing multiple channels so much easier. I had a minor issue, and the customer support team solved my problem immediately—they are incredibly helpful and responsive. Looking forward to a long partnership!
Great support provided to get live within just 3 business days! Compared to other marketplace onboarding experiences... excellent.
Worst App ever. Also, Catch seller platform is not any near to be called user-friendly like this app as well. Why Catch Feeder app couldn't automately select(or suggest) relevant Product categories like other app we use for ebay and amazon? I am actively thinking to stop selling on catch as it is more time wasting then business you get from them. If I spent more time in other marketplaces for the time I wasted on Catch and Catch Feeder, I should have generated more income from elsewhere. Catch sucks. I am so frustrated with both Catch Support and overall experience with this.
Unable to work with app. Have to install and unistall several times and still no luck. Why do you even make this type of app when you cannot even install it. Have to check other apps.
I can see that you installed the app. We're sorry you had problems installing, that is highly unusual. We are always happy to help our merchants. Email and chat support is available https://catchfeedersupport.omnivore.com.au/support/home
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