Bacchetta Bikes review for WorkMate

Feb. 4, 2026

Workmate first reached out to us last Fall. After having a session with someone and explaining our needs, we waited and waited for a response and didn’t hear anything, despite reaching out a few times. We realize that our needs our unique, but the salesperson promised to look into it and get back to us. Come last month, I was really at my wits end with Lightspeed and thought I would reach out to see if the platform might be viable and if the drop in contact was an “oops”. It wasn’t. We have continued to find that your support team is not consistently responsive, sometimes taking over a week to respond, if at all. That is just not the kind of company we want to work with. Especially during the set up process, it is important that we are able to get all of our questions answered to make sure that the product will work for us. We still don’t know if it will or will not, but I’m not willing to continue waiting for inconsistent customer service. I hope you find this feedback helpful.