Johnnys Headshop review for Wowcart ‑ Slide Cart Drawer
Feb. 15, 2024
Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround? Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer.. So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day.. So do yourself a favor and never install this app!
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end. Dear Julian, We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation. We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved. We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end. We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future. I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further. While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions. Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability. Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue. Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Tinu, Customer Support Lead at Helixo.
Build a cart drawer with discount code and cart upsell...