HomeCareMadeEasy review for Wukusy ‑ Indian Dropshipping
April 5, 2025
Receiding my excellent review rating for the app to POOR after experiencing 3 weeks of delay in receiving payment from Wukusy. When it comes to COD order, you have added Rs 25 without prior intimation or notifying dropshipper. Secondly, even after you charge Rs 25 for COD, you expect the dropshipper to pay for the item through the wallet even before the product is shipped out. Last but not the least, for COD orders you take 3 weeks timeline for remittance. Also, when the remittances go wrong from your end, you take no action for days even when customer reports it. Absolutely pathetic Mr Sameer Rajani. Your promise of seamless customer service is no longer true.
Thank you for taking the time to share your feedback. We truly value your partnership and would like to take a moment to address your concerns with complete transparency. First, we want to clarify that we do not impose any hidden charges. Every fee—including the Rs.25 COD charge—is clearly displayed at the time of order. Given that we manage our own inventory, our order terms require payment before the order is dispatched. This process is in place to ensure that all logistics and product guarantees are smoothly maintained. Regarding the delay in remittance, the extended timeline was due to a technical issue on the receiver bank’s end. Despite several payment attempts, the fund transfer was returned to our bank. Please know that while issues with the receiver bank fall outside our direct control, our team remained in continuous contact with you throughout the process, taking every step to resolve the matter as quickly as possible. We are pleased to let you know that the issue has now been resolved and the pending payment has been cleared. We acknowledge that, in this instance, you experienced a delay that diverged from our usual seamless remittance process. For all our other clients, payment processing has proceeded without any such delays, indicating that this was an isolated incident stemming from external technical difficulties. In today’s ever-evolving tech landscape, occasional technical glitches can occur even with the most robust systems. What remains most important is our commitment to work diligently alongside you to address and overcome these issues when they arise. We deeply appreciate your understanding and are dedicated to ensuring that your future experiences reflect the high standard of service we strive to deliver
