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page always broke down. Cant change or add anything
A complete waste of time. I setup everything as directed. When it syncs the products it is not getting anywhere near all of my listings. It skips between 800 then hours later 850. Then the next day 3800, now 785. Complete garbage. Also when you create ad sets and use logic such as what product type it is not possible to edit them after created. So you have to delete it and start the product set over again. Not very well thought out. I would not recommend advertising with Twitter X or this app.
is terrible to use. not easy to upload your products, shop manger does not recognize products
Hi Last Stand Hats, thanks for the feedback. Our team looked into this for you and are seeing that your shop and products are successfully connected and synced into our Shopping Manager. However, your X ad account still isn't connected. Can you share additional details on the issue or error you're seeing? Would love to help you get this resolved ASAP. Please feel free to reach out to us via our support email ([email protected]) so we can directly work with you as well.
high key does not work
Hi Chipped Social - Thanks for taking the time to test our app and leave a review! We rolled out some feature improvements for the app recently that should provide a better experience. Can you share more details on the issues you were facing so we can look into them?
Hopeless. I had high(er) hopes after joining an AMA on X about how the ads are now Grok-assisted, but the same UI issues exist. My catalog is always disconnected when I go to check it (on the Shopify side). It reconnects, but none of the recent products show up on the X side. I deleted and retried, but same issues. When I try to create an ad, I'm forced into a generic carousel-style ad, that's pulling ancient products that have no relevance to our audience on X. Compared to Google and Meta (neither of which are perfect), the X integration seems very buggy, and for us, unusable, since I want to advertise a specific set of products.
Hi Abstract Ocean, thanks for taking the time to leave a review and share detailed feedback (and tuning into the AMA)! We made some recent updates to our app that should stabilize the experience. We’d love for you to retry the app. If you’re still experiencing any issues, please let us know and we can reach out directly and work through this with you.
poor, doesn't work, a joke - never connects EVER.
Hi Surgicalcaps, Thanks for taking the time to leave feedback. We're sorry for the bad experience. We'll reach out to find out more info about the issue you had, and get it resolved ASAP.
I synced my store, but the shop front set up Visit the Storefront page, select the product set you would like to feature, and publish a Shop or Shop Spotlight. Need more help? Visit our onboarding guide. Does not work the URL is a blank page might as well be a 404 error. The set up guide is less than helpful it does not have anything about issues like this. I'll change my review if I can get some support no way to call or get help.
Hi Liver Medic, we're very sorry that you're experiencing issues getting set up. We'll reach out directly to look into this for you. Thank you for taking the time to try out our app!
It won’t connect dispit me authorizing it can u please fix
Hi getbulkdeals, Very sorry for the difficulty you experienced trying to install the app. Thanks for letting us know, so we can fix it and help you get your shop connected to your X profile. We'll reach out to find out more info.
No phone number for support.... it MESSED UPPPP MY SHOPIFY STORE AND DIDNT WORK!!! DO NOT INSTALL!!!!
Hi Relaxedfx, Thanks for taking the time to leave feedback. We're sorry for the bad experience you had and we'll be sure to fix it to help you grow your business with X. We'll reach out to find out more info about the issue you had, and get it resolved ASAP.
OMG!! this app is a nightmare. not easy to use, not user friendly. Overly complex for something that should be super simple like other social media apps. You definitely pay for what you get but this does not even meet the standards of a free app.
Hi Tiki Yard, Really appreciate the candid feedback. We hope you'll find our recent updates easier to use.
No matter what I do, the app will not connect to my X account. Requested help from Support, but no response.
Hi Snoot Boopers, Very sorry for the lack of responsiveness to your requests when you tried the X app. Our support team is ready to help if you'll give us another chance. We've made some updates that we hope will make your experience using the app much easier.
Not longer works, hasn't for months. No sycing of products. Bad app.
Hi Miami Teeny Weeny Bikini, we're sorry to hear about the poor experience getting you had with getting your products to sync. We've recently updated the app, and we hope you'll give us another chance to help your business grow with X.
Stopped working, new products won't sync. I'm assuming the skeleton crew over on "X" forgot this integration existed, since they didn't put it behind a paywall lol.
Hi Kelly Knowles Art, thanks for your feedback. Very sorry about the issue you had with syncing your products. We've recently updated the app, and hope we can help grow your Shopify business on X.
APP NOT WORKING! I even use Chrome by google and cleared the cached, still not working
Hi OwensAssetFund Gifts, We’re sorry to hear the integration didn’t work as expected. Our team will be reaching out to learn more and help resolve the issue. Wishing your Shopify store success in the meantime!
App is no longer functional. I think its because of the changes from twitter to X.
Hi Wander Lost, thanks for your feedback. Sorry to hear about your bad experience with app functionality. We've made updates recently, so we hope you'll give it another shot.
I don't think it works anymore since Twitter is now X. Couldn't get it to connect to my store.
Hi PHAEVERS, thanks for your feedback. Sorry to hear about your bad experience connecting to your store. We've made updates to the app recently, so we hope you'll give it another shot.
This app does not work. I downloaded the PDF and followed all of the instructions and still does not work. I am just going to call it a day and just give up on this. Does not go beyond the authorization process. Very dissapointed.
Hi Akron Pride Custom Tees, We’re so sorry to hear about your experience with the app. It’s disappointing to know the integration didn’t work as expected despite following the instructions. We truly understand your frustration and would like to make this right. Our team will reach out to assist and help resolve the issue. Wishing you the best with your Shopify store, and we appreciate your patience!
This will not connect to my stores. I have 2 seperate Shopify stores, and it just times out when I click "Authorize". Can this be fixed please. This would really help big time.
Hi Bit Swagg, We’re sorry to hear about the trouble connecting your stores. With the recent app updates, this shouldn’t be happening, and we’d love to help resolve the timeout issue. Our team will reach out to assist and ensure you can authorize both of your Shopify stores smoothly. Thank you for your patience, and we’re committed to getting this fixed for you!
Doesn’t work no more with Shopify and Shopify stoped phone support and now impossible to get help with Shopify only on chat and extremely time consuming only to get nowhere.
Hi MyVirtualShop, thanks for your feedback. Sorry to hear about your bad experience getting support to resolve your issue. We've made updates to the app recently, so we hope you'll give it another shot.
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