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Not user friendly. Very strange to have some items pulled to be able to use. Mostly weird items that are not even actually for sale on my site. Then, when I do find a product that I want to put into a set I can't because my pictures are all too small. The way my template of my store works is that I use 212 x 250px. I would need to re-do all of my pictures to make it work. Plus, I tried to re-do one to see if I could get it to work and it doesn't.
Hi Candle Cocoon, We’re really sorry to hear about the difficulties you’ve encountered. With the recent app update, we’ve made improvements to better support your needs, and we’d love to help you get things set up correctly. Our team will reach out to assist with the product sync and image sizing issues. We appreciate your feedback and are committed to making this work for you.
Reached out to help and nobody can figure out how to make this work for me. I'm going in circles. Account is connected but no products so go to products, Shopify and it takes me to the app that says I'm connected then back to the page where I need to add products. Again, click on Partner Connection and go to the app store where it says I'm connected and ... getting nowhere.
Hi Steve Rude Art, We’re really sorry for the frustration you experienced. After the recent app update, this should be a smoother process, and we understand how going in circles is not helpful. Our team will reach out to work with you directly and get this issue resolved. We appreciate your patience and are committed to helping you get everything working as it should. Thanks for taking the time to leave feedback.
Horrible. Stuck in a loop that keeps asking us to install the app. app is and has been installed but still the loop. Not recommended at all.
Hi Grade City Comics LLC, Thank you for reaching out! We checked your account and saw all of your products were automatically synced and can be found via the “All Products” tab in Twitter Shopping Manager (https://ads.twitter.com/shopping_manager). We noticed your products have "unavailable" status due to image size compatibility issue. Please refer to the “image_link” section of our product specs guide (https://business.twitter.com/en/help/shopping-specs.html) and ensure that your product image links meet all of the following requirements: - All images must be in JPG, GIF, WEBP, or PNG format. - The minimum image size is 500 x 500 px. - The maximum image file size is 5 MB. Once the image size issue is resolved, please reference our onboarding guide for next steps and don’t hesitate to reach out to us at [email protected] if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv Thank you, Twitter Shopping Support
We're stuck in an endless loop after connecting Twitter. It says our products are synced and we're ready to set up our store front. We click the button to add products from our Shopify, then it leads us back to this page to add the app, which we have done. I can't do anything from this page now except read reviews and leave my own. I can't get any products to show on our Twitter account.
Hi LushDecor, Thank you for reaching out! Once you’ve completed the onboarding steps on Shopify, you’ll need to head over to Twitter Shopping Manager (https://ads.twitter.com/shopping_manager) to create Product Sets and publish your Twitter storefront. Your products should be automatically synced and can be found via the “All Products” tab, and there is no need to manually add products or go back to Shopify. Please follow this guide https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv for a full end-to-end walkthrough of the steps to activate a Twitter Shopping feature on your profile. Specifically, page 8 to 11 shows the individual step to publish a storefront. Please reach back out to [email protected] if you run into any issues! Thank you, Twitter Shopping Support
My account is published and active on Shopify... but my Twitter profile is empty, I can't see nothing. How do I troubleshoot this?
Hi Shelo Nabel USA, Thank you for reaching out and sorry for the confusion! Please note that the Profile Spotlight and Twitter Shop are visible to users based in the US on mobile devices (Web support will be rolling out soon). We're really excited to see you onboard, and please don’t hesitate to reach back out if you still experience any other problems! Thank you, Twitter Shopping Support
Catalogue wont connect, and its virtually impossible to add products manually. The app isnt working to connect the shopify store products either
Hi Klora, thank you for your interest! We noticed you did successfully sync your product catalog with 2 products, and already set up your Twitter Spotlight in Twitter Shopping Manager. Please reference our onboarding guide to publish your Spotlight (page 10) as next steps and don’t hesitate to reach out to us at [email protected] if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Good idea but does not work. My shopify is connected to the twitter account and it says that my catalogue is connected but not one item has been added.
Hi Ane, thank you for your interest! We’ve reached out to you and awaiting your response to connect further on this issue, but also noticed your product catalog was able to sync shortly after install. Please reply back to our email if you’re still experiencing issues!
so far, the catalogue does not sync even thought it says it is connected. then when I check the sales channel, indicates that it is NOT connected. no clear indication of what the status is.
Hi Mettalusso, thank you for your interest! We noticed you were able to sync successfully and enable a storefront on Twitter. Please let us know if you need any additional assistance!
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