Rating
5.0
feedback
60
chart
#1,545
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
27%
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Less than a year
60%
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More than a year
0%
Reviews Summary
Xcotton is highly praised by ecommerce merchants for its seamless integration, user-friendly interface, and customizable insurance plans that enhance the shopping experience for customers. The app is commended for boosting customer trust, reducing after-sales issues, and improving overall operational efficiency. Customers appreciate the peace of mind provided by the insurance plans, leading to increased sales and positive reviews. The technical support and customer service offered by Xcotton are prompt and reliable, further adding to the positive experience for merchants. However, some merchants mention that the pricing of the insurance plans could be slightly higher for certain products, impacting the decision of customers to opt for the insurance service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 29, 2025
"Xcotton's claims process is fast—issues resolved quickly, reducing support workload. Super responsive team, smooth and efficient. Highly recommended!"
May 28, 2025
Xcotton has become a valuable asset for our e-commerce business. Its seamless compatibility and ease of use are impressive. We offer a variety of insurance plans, and customers experience a smooth checkout process. Since implementing it, customer feedback has improved significantly and our order dispute rate has dropped. It's cost-effective and straightforward to set up. Highly recommended for any seller looking to boost efficiency!
May 28, 2025
From installation to daily use, it has exceeded expectations! It can flexibly select the coverage and generate claim data. The recent claims cases have been successfully settled. The customers are satisfied and we are relieved. I highly recommend it to my peers!
May 28, 2025
This plugin is perfectly integrated into our Shopify workflow and can be configured very quickly. The most surprising thing is the improvement in customer trust - after displaying the insurance logo on the product page, the customer complaint rate dropped significantly and the conversion rate increased. For sellers who pay attention to their brand image, this is definitely a value-added service that is worth the money!
May 28, 2025
Xcotton’s claims service is fast and rock-solid! Issues get resolved in seconds, drastically reducing our customer service workload. Their support team is incredibly responsive—quick to address any questions with seamless efficiency. Highly recommended for teams that value speed and smooth operations!
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