Skar Image Lab review for Xero
Feb. 22, 2022
We installed the app and tested it. We then noticed that the app only syncs a "summary of daily sales orders", and doesn't sync individual sales transactions. Given this a neutral.ish rating because this information is stated in the app description.. and because we requested a refund as we were still in the trial period which was processed promptly. Similar to previous reviews, as a long-term Xero customer we anticipated a different app experience... goes to show - read the description and let go off your expectations!! ;)
Hi there, Thanks for taking the time to leave this review. We’re glad to hear our customer support team have been helpful! Right now we’re working hard to make sure our integration works beautifully for all our customers and we take your feedback seriously. We've passed your review along to our Xero Product team who would like the chance to dig a bit deeper with you on the specific experience you encountered vs what you were expecting, and how you think it could be improved. We’ll be in touch directly with you and welcome all feedback. Many thanks Xero App Store Team
