Redo for Shopify

Redo

Consolidate all your operations into a single platform

View on App Store

Rating

4.8

feedback

88

Reviews

chart

#1,128

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    18%
  • Less than a year
    73%
  • More than a year
    0%

Reviews Summary

The reviews for the Redo app are overwhelmingly positive, with users praising its automation features, ease of use, and excellent customer support. Many users have highlighted how Redo has improved their return processes, saved them time, and increased customer satisfaction. The app's ability to automate tasks like sending return labels and issuing refunds has been particularly beneficial for businesses, allowing them to focus on other aspects of their operations. Users also appreciate the customizable features of the app and the quick response times of the support team. However, there are a few negative reviews mentioning concerns about compatibility with other apps and lack of clarity on pricing.

Highlights

Positive feedback on automation features and ease of use
Praise for excellent customer support
Benefits of improved return processes and increased customer satisfaction
Concerns about compatibility with other apps and lack of clarity on pricing

Rating Breakdown

  • 5
    91% (80 ratings)
  • 4
    3% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    3% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Sept. 11, 2024

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed. Other than that, Redo has been amazing and it has even increased our sales.

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 27, 2024

Redo is exactly what we've been searching for. A one-stop-shop for all customer service needs from order tracking to returns. Amazing support! Bethany & Susannah helped us get setup and answered any questions we had. A HUGE addition to our store and we're forever grateful.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

Really good app and they're always adding new features. Great support team that will help you within minutes. Well formatted easy to use but highly customizable for your use and if you have anything your worried about they are almost always willing to add custom features for you.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2024

Xiva automates tasks like sending return labels or issuing refunds. This saves you time and effort, allowing you to focus on other aspects of your business.

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 30, 2024

Redo is the best solution we've found for managing returns and damaged packages. The app’s automation makes everything so easy and efficient. Our customers love how simple it is to return items using the Redo widget on our site. Huge thanks to Jett and Quintin for their outstanding support and seamless integration. Since using Redo, we've seen a noticeable improvement in customer satisfaction. Couldn't be happier with this app!

Using app

6 months

Total reviews

20

Average rating

4.9

All reviews

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