Redo
Consolidate all your operations into a single platform
Rating
4.8
feedback
108
chart
#1,396
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
7%
-
Less than a month
19%
-
Less than a year
63%
-
More than a year
6%
Reviews Summary
The reviews for the Redo app on Shopify are overwhelmingly positive, with users praising its efficiency in handling returns, exchanges, and customer service. Customers appreciate the time-saving features, user-friendly interface, and excellent customer support provided by the Redo team. The app has been described as a game-changer, streamlining processes and improving the overall customer experience. However, there are a few negative reviews mentioning issues with support response time and certain features being limited to American businesses, which may not be suitable for international users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 23, 2025
2 stars only for the nice team-members who I interact it. 0 stars for the actual product. Unless you live in the USA, I would avoid it. Certain premium features have been built only for American businesses. The rest of us, who aren't American are stuck with poor features. Furthermore, you should do your due diligence around their store credit function and how it interacts with Shopify credits and any 3rd party Credit apps you have. The Redo App has potential, but it needs significant improvements particularly for ANY business outside the USA.
April 15, 2025
Prior to re-do we had no real system in place for returns. The time spent going back and forth with customers and trying to remember where each of them were at in the return process was stressful and confusing. When we learned about re-do we knew immediately we needed their system in place. It's been such a game changer for time on our side and it's provided a seamless process for the customer. Truly don't know what we would do without it!
April 15, 2025
Redo makes everything super simple for our customers! With Redo, we are able to quickly process returns & exchanges for our customers. Their customer service is really quick to respond and they are always helping us find new ways to convert our customers and make sure we are showing them relevant product. The AI Chat feature is really easy to use & helps us to answer customer's questions around the clock!
April 11, 2025
Before Redo we didn't have a return portal on our website. Adding that through Redo has revolutionized our return process. It's easy for our customers and streamlines things at our end. Our customers appreciate the chance to insure a free return label. Almost every customer uses that option. We left Attentive when we realized Redo could handle our SMS marketing just as well at a much lower price. We love how responsive the team is - so unusual to have support at our fingertips!
April 11, 2025
Redo has solved so many issues for us, and become a partner in more ways than we imagined when we first signed up. The amount of time it gives my CX team back where we are not manually managing returns, to the amazing new Warranty product, to the clever order tracking, they are a one-stop shop for an e-commerce company. Our account managers, the engineers and support are always readily accessible and so responsive. We are raving fans!
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