Redo
REDO has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the efficiency of the return/exchange portal and the lower shipping rates compared to other companies. The automation of the shipping process has saved users time and money, and the customer support team is praised for being helpful and responsive. Users also like the ease of use of the app and the continuous rollout of new features. However, some users have faced challenges with the app, such as issues with fraudulent orders, limited features for businesses outside the USA, and difficulties with logging in. Despite these drawbacks, REDO seems to have made a significant impact on streamlining processes and improving customer service for many businesses.
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We've been using Redo for the better part of five months and have found the experience to be very helpful for our CX team. Compared to other offerings, we believe Redo to be far better in terms of cost, reliability, UX, and automations. Easy to implement, easy to monitor and track returns/exchanges. The team at Redo is also very responsive and eager to continue innovating in the space with their offerings. Would definitely recommend.
We have been looking years to implement a return and exchange App and this App have delivered what they promised. EXCELLENT Custommer Service and the guys are lovely.
With Redo's seamless integration and the amazing platform features they offer, we have been able to customize a super user friendly return journey for our wonderful customers and our Return Department. Not to mention the customer service is out of this world! They are always ready and willing to help! We have had a great experience with using Redo for our return portal needs.
Perfect app to help streamline our returns process. Saves us a lot of time and also saves us a ton in return shipping costs. Easy onboarding and friendly staff - Gabe & Max helped us tremendously. I really love that there is no subscription fees too!
We started with re:do back in September and we couldn't be more happy with their app and services! They have helped create a better return, exchange, and now claim process for our customers. The communication and level of service they provide us is outstanding. They welcome new ideas and implement change quickly! They are constantly looking for ways to innovate and improve their app which I have been loving all the newly added features they have come out with. I highly recommend them for your company!
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