XPO LTL Freight Quotes
XPO LTL Freight Quotes for Shopify | Eniture Technology
Rating
4.1
feedback
6
chart
#4,029
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
17%
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Less than a year
17%
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More than a year
50%
Reviews Summary
The reviews for the Shopify App highlight both positive and negative aspects. On the positive side, users appreciate the excellent customer service provided by the app developers, Eniture. Customers have mentioned that the support team is knowledgeable, prompt, intuitive, and helpful, making the user experience smooth and efficient. Additionally, the app is praised for its real-time pricing for shipping in the US and Canada, especially for heavy and oversized products. The ease of use and the detailed documentation provided by Eniture have also been commended. On the negative side, users have pointed out that the data management process is manual and cumbersome. They mention issues such as having to manually enter weights, the lack of recognition for weights already loaded into Shopify, and the difficulty in accessing the editor form. The batch download and upload process for updating data is described as poorly designed, which hinders the streamlining of data administration. Despite these challenges, when the data is correct, the app's rates work well.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 18, 2023
data management is too manual. 1) weights have to be manually entered, they do not recognize the weights you have already loaded into the Shopify product data 2) there is no easy way to get to the editor form. so the only way to update data is the poorly-designed batch download and upload process 3) when the data is correct the rates work well, but they do not help streamline the data administration process at all
May 26, 2023
Eniture does an excellent job with their shipping apps and their service is second to none. They have benefitted our company tremendously!
Aug. 10, 2022
Have called several times with questions on functionality and implementation and have been able to immediately talk to a human who could answer any questions I had. Highly recommended!
Thank you for your review. We aim to please! Our phone support is usually real-time, which you've enjoyed. If anyone hits our voicemail, don't despair. If we can't pickup immediately, we typically return calls within a few hours.
Aug. 12, 2021
I inherited the task of overseeing our shopify store with XPO shipping when an employee quit. It has been a learning curve. The XPO Logistics software interface works very well if all of the parameters are entered correctly. I think the software is sound and the customer support at Eniture is the best in the business. If all support people could be as prompt, knowledgeable, intuitive, helpful and kind as they are my life would be a lot easier. They are great!! The documentation on their product is also very helpful. It is obvious that they have addressed in great detail the problems that people encounter as they use the software. Cannot say enough about their good efforts.
May 22, 2020
Slightly better then not having LTL quotes. Some times is sorta close some times its wayy off and its about impossible to figure out why its so far off..
If you have the app set up properly, it will provide you with rates that are accurate to the penny. You have a support ticket open with us that Shopify Support opened on your behalf. We sent an email to you asking for some information so we can address this for you. You have not responded to the email. Please respond so we can help you dial in the accuracy of the app.
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