XPO LTL Freight Quotes
XPO LTL Freight Quotes for Shopify | Eniture Technology
Rating
4.1
feedback
6
chart
#10,281
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
17%
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Less than a year
17%
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More than a year
50%
Reviews Summary
The reviews for the app show a mix of positive and negative feedback. On the positive side, users appreciate the excellent service provided by Eniture, with quick and helpful customer support. The app is praised for its real-time pricing for shipping in the US and Canada, making it beneficial for companies dealing with heavy or oversized products. Additionally, the documentation and detailed interface of the XPO Logistics software are highlighted as helpful and user-friendly. However, on the negative side, users mention that data management is manual and cumbersome, requiring manual entry of weights and a poorly-designed batch download and upload process. Some users also find discrepancies in the accuracy of the LTL quotes, making it challenging to troubleshoot.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 18, 2023
data management is too manual. 1) weights have to be manually entered, they do not recognize the weights you have already loaded into the Shopify product data 2) there is no easy way to get to the editor form. so the only way to update data is the poorly-designed batch download and upload process 3) when the data is correct the rates work well, but they do not help streamline the data administration process at all
May 26, 2023
Eniture does an excellent job with their shipping apps and their service is second to none. They have benefitted our company tremendously!
Aug. 10, 2022
Have called several times with questions on functionality and implementation and have been able to immediately talk to a human who could answer any questions I had. Highly recommended!
Thank you for your review. We aim to please! Our phone support is usually real-time, which you've enjoyed. If anyone hits our voicemail, don't despair. If we can't pickup immediately, we typically return calls within a few hours.
Aug. 12, 2021
I inherited the task of overseeing our shopify store with XPO shipping when an employee quit. It has been a learning curve. The XPO Logistics software interface works very well if all of the parameters are entered correctly. I think the software is sound and the customer support at Eniture is the best in the business. If all support people could be as prompt, knowledgeable, intuitive, helpful and kind as they are my life would be a lot easier. They are great!! The documentation on their product is also very helpful. It is obvious that they have addressed in great detail the problems that people encounter as they use the software. Cannot say enough about their good efforts.
May 22, 2020
Slightly better then not having LTL quotes. Some times is sorta close some times its wayy off and its about impossible to figure out why its so far off..
If you have the app set up properly, it will provide you with rates that are accurate to the penny. You have a support ticket open with us that Shopify Support opened on your behalf. We sent an email to you asking for some information so we can address this for you. You have not responded to the email. Please respond so we can help you dial in the accuracy of the app.
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