XPO LTL Freight Quotes for Shopify

XPO LTL Freight Quotes

XPO LTL Freight Quotes for Shopify | Eniture Technology

Rating

4.1

feedback

6

Reviews

chart

#6,614

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    17%
  • Less than a year
    17%
  • More than a year
    50%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, customers appreciate the excellent service provided by Eniture, with immediate access to human support for any questions or issues. The app is praised for its real-time pricing for shipping in the US and Canada, especially for heavy or oversized products. Users also find the software interface to work well when parameters are correctly entered, and they commend the detailed documentation provided by Eniture. However, on the negative side, some users find the data management process to be too manual and cumbersome, requiring manual entry of weights and a poorly-designed batch download and upload process. Inconsistencies in LTL quotes are also mentioned as a drawback, making it difficult to understand discrepancies in pricing.

Highlights

Excellent customer service and support
Real-time pricing for shipping
Manual data management process
Inconsistencies in LTL quotes
Detailed documentation

Rating Breakdown

  • 5
    67% (4 ratings)
  • 4
    0% (0 ratings)
  • 3
    33% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

July 18, 2023

data management is too manual. 1) weights have to be manually entered, they do not recognize the weights you have already loaded into the Shopify product data 2) there is no easy way to get to the editor form. so the only way to update data is the poorly-designed batch download and upload process 3) when the data is correct the rates work well, but they do not help streamline the data administration process at all

Using app

--

Total reviews

2

Average rating

4.0

5 / 5 Share

May 26, 2023

Eniture does an excellent job with their shipping apps and their service is second to none. They have benefitted our company tremendously!

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 10, 2022

Have called several times with questions on functionality and implementation and have been able to immediately talk to a human who could answer any questions I had. Highly recommended!

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review. We aim to please! Our phone support is usually real-time, which you've enjoyed. If anyone hits our voicemail, don't despair. If we can't pickup immediately, we typically return calls within a few hours.

5 / 5 Share

Aug. 12, 2021

I inherited the task of overseeing our shopify store with XPO shipping when an employee quit. It has been a learning curve. The XPO Logistics software interface works very well if all of the parameters are entered correctly. I think the software is sound and the customer support at Eniture is the best in the business. If all support people could be as prompt, knowledgeable, intuitive, helpful and kind as they are my life would be a lot easier. They are great!! The documentation on their product is also very helpful. It is obvious that they have addressed in great detail the problems that people encounter as they use the software. Cannot say enough about their good efforts.

Using app

About 3 years

Total reviews

1

Average rating

5.0

3 / 5 Share

May 22, 2020

Slightly better then not having LTL quotes. Some times is sorta close some times its wayy off and its about impossible to figure out why its so far off..

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

If you have the app set up properly, it will provide you with rates that are accurate to the penny. You have a support ticket open with us that Shopify Support opened on your behalf. We sent an email to you asking for some information so we can address this for you. You have not responded to the email. Please respond so we can help you dial in the accuracy of the app.

All reviews

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