KaWe Care & Comfort review for Ymq Product Options & Variants
Sept. 19, 2021
Please do not waste your money on this app, it's awful. At first everything seemed fine and I was excited to use it. That was until a customer purchased a personalized option from me and I saw that this app does not merge option prices with prices for the product. This resulted in my customer paying one price for the product through the shopify product listing and another price for the ymq product options listing (they overpaid because of this app). I then emailed support and they told me there is nothing they can do about it. Please do not waste your money on this app.
Hi, When your option has an additional price attached, all product options apps cannot merge the option price and product price together, because shopify's product price is not allowed to be modified during checkout, which is illegal. Therefore, all product options apps need to split the option price into a new product (all prices are correct, and there will be no overcharging). When you encounter a problem, we immediately contacted you and gave you a detailed explanation on the matter. It may be that our statement is not clear enough and you failed to understand our meaning correctly. We are very sorry for the inconvenience caused to you, and we will make an explanation on the home page of the app, so that all customers who use our app can understand the implementation principle of our app and some unsolvable problems in advance, so as not to cause some problems for our customers . I hope you can contact us after receiving the email, and we look forward to your reply! Best wishes!
Add variant option to personalizing and customizing products