Trainz review for Yotpo Subscriptions
March 4, 2024
Sales promised the moon. Support made it very clear things would be done exactly to their script or it wouldn't be done at all. Miserable onboarding experience, and I'm still dealing with 20+ emails per day from confused customers. That said, the app itself seems to work very well. Fresh signups have it easy as can be.
Trainz, We are glad to hear that you are enjoying our app. However, we are sorry to learn of your Migration experience. Upon a thorough examination of your case, we observed a mutual understanding of expectations between you, our Customer Success team, and the Migration team. We would be happy to arrange a meeting with you to discuss the challenges you are facing and provide the best possible solution. If you are interested in this proposal, kindly respond to your Customer Success Manager, and we will proceed from there.
