Yuma AI
Yuma, the AI customer service tool, has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users have highlighted the accuracy and efficiency of Yuma in handling order status inquiries and automating ticket resolutions. The app's approach of building bots for specific use cases has led to high accuracy rates, with some bots achieving a quality level of 98%. Customers have reported significant time savings and improved customer satisfaction, with up to 80% of customers being satisfied without human interaction. The support team, particularly Nour, has been praised for their responsiveness, proactive communication, and willingness to implement user feedback for continuous improvement. Yuma's performance in automating tasks, handling ancillary tasks, and providing a seamless customer experience has been commended by users, who recommend the app for its modern, efficient, and accessible solution for online businesses.
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Our biggest concern with AI support was whether it could actually handle WISMO tickets accurately. That's where Yuma has been really impressive. Yuma has helped us automate a large portion of our order status inquiries without sacrificing the customer experience. Their approach is focused and practical. Instead of trying to answer everything, they build for specific use cases, which has led to much higher accuracy than we've seen with other AI tools. The team has also been great to work with. They're responsive, easy to reach, and quick to turn feedback into improvements. We've been able to move fast, test new ideas, and continuously improve the experience for both our customers and support team. Yuma is definitely worth a look.
Amazing support, thank you for everything Nour
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied. It also allowed us to create advance auto pilots in order to make automatic changes in Shopify. It is saving us time daily and we are very happy with the results so far.
Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial. Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive. We are very happy with Yuma!
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