SF International
Shipping Ecommerce Parcels to over 220+ countries/regions
Rating
1.0
feedback
2
chart
#2,142
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Reviews Summary
The SF Express app has received negative feedback from users due to ongoing authentication issues and disruptions in syncing orders and tracking information between Shopify and IUOP. Users have reported that the Sync Order button does not work as advertised, leading to manual reinstallation and reauthentication to temporarily resolve the issues. This manual process is not sustainable for daily operations, causing delays and additional workload for store owners. The app requires investigation and fixing of the authentication problem to ensure smooth functionality without the need for constant manual intervention.
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Nov. 12, 2024
I’ve been experiencing ongoing issues with the SF Express app and wanted to share my feedback in hopes it can be addressed. The app does not appear to handle authentication properly, leading to frequent disruptions. Over time, the authentication between Shopify and IUOP breaks, which prevents orders from syncing into IUOP and tracking information from syncing back to Shopify. Additionally, the Sync Order button in IUOP, which is advertised on the app’s Shopify page, does not function as intended. This issue is highlighted by other users as well in their feedback. Steps I Took to Fix It temporary: 1. Deleted the authentication in IUOP. 2. Reassigned all open orders previously assigned to the SF Express location to another location in Shopify. 3. Set SF Express inventory to zero and removed the location entirely. 4. Uninstalled and then reinstalled the SF Express app. 5. Reauthenticated the app with IUOP. 6. Reassigned the SF Express location to all products. 7. Updated inventory levels for products. 8. Placed a test order and manually assigned it to the SF Express location. 9. Fulfilled the order through IUOP, which successfully synced the tracking information back to Shopify. These steps resolved the issue temporarily. However, it’s clear this is not a sustainable solution. This app requires frequent manual reinstallation and reauthentication to maintain functionality. This is not feasible for daily operations, as it causes significant delays and additional workload. If this issue is not resolved, Store owners will need to manually import tracking numbers for all orders, or we’ll be forced to repeat these cumbersome steps daily. Please investigate and fix the underlying issue with authentication and ensure the Sync Order button functions correctly. DO NOT BLAME SHOPIFY FOR THIS.
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