SF International
The SF Express app has received negative feedback from users due to ongoing authentication issues and disruptions in order syncing. Users have reported that the app fails to handle authentication properly, leading to orders not syncing into IUOP and tracking information not syncing back to Shopify. The Sync Order button, advertised on the app's Shopify page, does not work as intended. Users have had to go through a series of manual steps to temporarily resolve the issues, but find it unsustainable for daily operations. The app requires frequent reinstallation and reauthentication, causing delays and additional workload.
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I’ve been experiencing ongoing issues with the SF Express app and wanted to share my feedback in hopes it can be addressed. The app does not appear to handle authentication properly, leading to frequent disruptions. Over time, the authentication between Shopify and IUOP breaks, which prevents orders from syncing into IUOP and tracking information from syncing back to Shopify. Additionally, the Sync Order button in IUOP, which is advertised on the app’s Shopify page, does not function as intended. This issue is highlighted by other users as well in their feedback. Steps I Took to Fix It temporary: 1. Deleted the authentication in IUOP. 2. Reassigned all open orders previously assigned to the SF Express location to another location in Shopify. 3. Set SF Express inventory to zero and removed the location entirely. 4. Uninstalled and then reinstalled the SF Express app. 5. Reauthenticated the app with IUOP. 6. Reassigned the SF Express location to all products. 7. Updated inventory levels for products. 8. Placed a test order and manually assigned it to the SF Express location. 9. Fulfilled the order through IUOP, which successfully synced the tracking information back to Shopify. These steps resolved the issue temporarily. However, it’s clear this is not a sustainable solution. This app requires frequent manual reinstallation and reauthentication to maintain functionality. This is not feasible for daily operations, as it causes significant delays and additional workload. If this issue is not resolved, Store owners will need to manually import tracking numbers for all orders, or we’ll be forced to repeat these cumbersome steps daily. Please investigate and fix the underlying issue with authentication and ensure the Sync Order button functions correctly. DO NOT BLAME SHOPIFY FOR THIS.
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