Pearl And Earl Shop review for Zenstores: UK Shipping

Feb. 15, 2017

AT LAST!! An integration with Royal Mail that works seamlessly without having to deal with CSV files.. which when you are dealing with 100's of orders is a nightmare! The team could not have been more helpful setting this up in 10 days - as to get a NETDISPATCH account set up on the RM system takes this long .. Meanwhile the PPI was live instantly which we subsequently turned off when Net Dispatch went live enabling all our orders to ship with tracking information for our customers - a real win! The app is new and so the team are open to feedback, which is great. Current issues and reasons for 4 stars: 1 If you change an address in Shopify you need to manually update it in Zenstores too - along with any other order changes as they do not update after the first import into the app. It would be good to let us know this 2 If you partially refund an order it is not automatically shipped and you have to manually go back and fulfil the order in shopify with the tracking information 3 If you have a return or need to resend an item to a customer it is not obvious how to raise second shipping and not a simple trackable procedure. It also does not import this into Shopify for you The team have taken all this on board though and are working on upgrades all the time We would not be without this app