Zoho Survey
Send unlimited customer feedback surveys, find happy customers
Rating
1.0
feedback
3
chart
#3,979
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
33%
-
Less than a month
33%
-
Less than a year
33%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over the app's functionality. Multiple users reported that the app did not work as expected, with surveys not being sent successfully and invitations showing as unsubscribed. Additionally, there were complaints about the lack of response from customer support, leaving users feeling unsupported and unable to resolve their issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 6, 2021
This was almost exactly what I needed, except nothing worked. Did a few tests, but nothing. Wish it worked.
Using app
About 2 hours
Total reviews
3
Average rating
3.0
Hi, sorry for the inconvenience. It shouldn't have happened. Could you please write us ([email protected]) your survey account email address and issue you faced during the evaluation of Zoho survey app so that we can sort out the issue?
June 4, 2020
can't send the survey by the customer list, contact their support without any reply. till now still haven't replied my email,
Hi, Sorry to hear this. We have already replied to your email. Reply was sent your store registered email address. After some Shopify update customer build actions (Send survey) is not showing. This has to be fixed by Shopify team. We have already contacted and reported the issue. We will update you once we get reply from Shopify support. If you haven't received our response please contact us directly at [email protected]
July 31, 2019
Invitations are not getting sent successfully. Shows directly Unsubscribed in the invitation sent. Worst survey app that can't send surveys to customers.
We're sorry to hear this. Previously you can distribute surveys (via email distribution) only to your shop email subscribers. We have changed this now. Now you can send surveys to all of your customers. Please try sending surveys now.
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