Clockspring Experts review for 17TRACK Order Tracking
Jan. 24, 2024
BEWARE!! this app will leave code in your website after uninstalling that will not allow your customers to track their orders with your original method until they respond to your email and manually remove it! i STILL HAVE NOT HEARD BACK from them. so all of my customers are blowing up my inbox asking about their orders!!!
Dear Customer, We apologize for the late response, Upon check your account information, We already got your issue and feedback to you via email. But we also want you to know, 1. Our app is fully compliant with Shopify's GDPR: https://shopify.dev/docs/apps/store/data-protection/gdpr and We strictly follow Shopify's requirements and recommendations for developers regarding data security. So When you uninstall our app, there will be no data remaining, and the account can no longer be used. We have noticed that you have already uninstalled it. 2. If you are already using other tracking apps, then no worries, the tracking URL will be auto-recovered. If you have the ERP system, then it also can be recovered by the ERP. and then your customer can track their orders with your original method. We strive to provide prompt and efficient service to all of our customers. and feel free to let me know if there is anything further I can help with. Looking forward to your response! Best Regards 17TRACK Team
