17TRACK Order Tracking
The **17TRACK Order Tracking** app for Shopify has received overwhelmingly positive reviews from users. Customers appreciate the smooth functionality of the app, accurate tracking updates, and the ability to keep their clients informed about their orders. The support team, particularly highlighted by users like Jay and Danica, is praised for being helpful, professional, and quick to resolve any issues. Users also mention that the app is easy to use, practical, and provides a great customer experience. However, there are a few negative reviews mentioning issues with duplicate email notifications to customers and some dissatisfaction with customer support.
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1 star. Their cancellation flow promised a discount if I didn't cancel. I didn't cancel — and the discount never came. Support told me twice someone would follow up in 24–48 hours, and that a manager named Irene was on my case. A month later: zero contact from anyone. Just the same copy-paste apology and "we've escalated this" on loop, in replies that read like scripted bot output. Offering a retention discount you never intend to deliver is bait and switch. Cancelled for good.
Very helpful, very kind. Denver helped me to solve the issue quickly.
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