17TRACK Order Tracking
Simplify order management with smooth tracking and returns
Rating
4.9
feedback
3,230
chart
#147
All reviews
Review RSS Feed
Feb. 18, 2026
The query quota we paid for was used up abnormally, but the person in charge just kept giving us excuses and putting the blame on us. There were no proper measures to reassure us as a client or rebuild trust, and they only came up with a solution after we had completely lost confidence in them. It’s really disappointing, and we don’t want to use their service again.
Hi there, Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response. We would like to clarify our tracking consumption logic to address your core concern about the quota being used up: • 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved. To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request. As a valued and important customer, your case has been flagged for high-priority handling. For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at [email protected]. We will proactively follow up to ensure your concern is fully resolved. We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust. Sincerely, The 17TRACK Support Team
Feb. 4, 2026
We’ve been getting pretty poor support despite being on an annual plan. Whenever we ask about platform functionality, the info we’re given is often inaccurate or just wrong, which means we end up having to figure things out ourselves. You’d expect the support team to at least know how the basic features work.
Dear Customer, Thank you for taking the time to share your honest feedback. We sincerely apologize for the poor support experience you have received, especially as a valued annual plan user. We fully understand your frustration when seeking guidance on platform functionality and not receiving accurate information, which ultimately forced you to resolve issues on your own. We have immediately initiated an internal review of this incident. We are committed to ensuring that every team member can provide you with accurate and effective assistance. Your experience is a crucial reminder of where we must improve, and we are dedicated to rebuilding your trust. To ensure you receive more efficient support, we have activated a dedicated support channel for your account and elevated our support response priority. Should you require any further assistance, please feel free to contact us. A dedicated specialist will be assigned to follow up with you. Sincerely, The 17TRACK Team
Jan. 24, 2026
0 STARS! Avoid this app like the plague. Do it for your business! Terrible app that just wastes your time: it's not intuitive, so you can't understand anything inside it, and it takes a lot of time and experience to set things up. In addition, the quota count is incorrect and creates major problems with order gaps and unavailable tracking. When the customer, even after ordering 7-10 days ago, cannot see the tracking and opens bank disputes for fraudulent products. Furthermore, their support service is terrible; they have put bots in the chat that always respond with the same things. They repeat like a mantra that they give you 20 extra quotas for free, but they are useless. Their free plan used to be at least 100 quotas, now it is 50, and they give you another 20 if you ask for them in chat like begging. Furthermore, their first paid plan with 200 quotas is completely out of the market for the features it offers. There are many other popular tracking apps with many more features and at a lower cost. I think this is the worst app to download. If you care about your business, don't download this app.
Dear User, Thank you for your valuable feedback. We have recorded all your points and sincerely apologize for any inconvenience caused. Below is a summary of our responses: 1. Regarding the Complex Setup We will relay your feedback to our product team to improve usability. In the meantime, you can familiarize yourself with our app through the following resource: • Schedule a personalized product demonstration to explore core features with a specialist; 2. Regarding Adjustments to Free Quotas and Subscription Inducement The free quota we offer to users of the free plan has always been 50. and We operate on a voluntary basis, allowing users to purchase the right plan according to their business needs. 3. Regarding Inability to Retrieve Logistics Information This issue is typically due to the following reasons. We recommend troubleshooting step by step: • Verify if the carrier’s official website has updated information: Our data is sourced from official channels. If the carrier’s website shows no tracking updates, we cannot retrieve the information either; • Check if your quotas are sufficient: Once quotas are exhausted, the system will pause synchronization and tracking. 4. Regarding Paid Plans and Market Positioning We invite you to schedule a personalized online demo to see our core features in action. Thank you for your feedback. We will keep improving our product, and sincerely wish you continued success in your business. Best regards, 17TRACK Customer Service Team
Jan. 24, 2026
The app itself works and is actually quite nice in terms of features and usability. However, the map localization does not work, at least in Italy. I reported this issue over 2 months ago, but nothing has been fixed so far. Every time I contact support, I only receive the same reply: “I will report this to the technical team and get back to you within 12 hours.” Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback. I’ll let others draw their own conclusions.
Dear User, Thank you for taking the time to provide such sincere feedback. The issues you have highlighted are of utmost importance to us, We fully understand your disappointment and sincerely apologize that our current service has not yet fully met your expectations. Regarding the issue you reported about map location display, please allow me to provide the following explanation: Our technical team is actively optimizing the address database and location logic. Once again, thank you for your constructive feedback and support. Best regards, 17TRACK Customer Service Team
Jan. 4, 2026
When the app works it's great. Unfortuantley 75% of the time the app is reporting incorrect or nothing at all final mile updates to our customers and is causing confusion a lot of extra emails and phone calls for our business.
Dear Customer, Thank you for bringing the issue regarding last-mile tracking information display to our attention. We sincerely apologize for any inconvenience caused by inaccuracies in the tracking updates. Our technical team has already taken steps to optimize the system accordingly. Our team has now fully resolved the display issue. The tracking page will accurately show both the initial carrier and the last-mile carrier information along with their corresponding tracking numbers. Additionally, the system notification issue regarding last-mile carrier details has been resolved. We deeply regret any additional support burden this has placed on your team. With the implementation of these fixes, you and your customers will now enjoy consistent and stable tracking visibility throughout the entire delivery process. We will continue to optimize system performance and maintain ongoing monitoring. If you have any further questions, our support team is always available to assist you. Thank you for your valuable feedback, which helps us continuously improve. We value our partnership with you and are committed to providing you with reliable service. Sincerely, The 17TRACK Team
Dec. 23, 2025
THİS İS SCAMM
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the subscription charge. To clarify, our billing system operates on a standard subscription model: when a plan is cancelled, the change takes effect **after the current billing cycle ends**. This means that if a cancellation is submitted during an active cycle, service continues through the end of that period and the corresponding charge is applied as agreed in our terms. We have verified your account and confirmed that there was **no duplicate or unauthorized charge** applied. The amount you referenced corresponds to the final cycle of active service prior to cancellation. We take billing transparency seriously and are always here to help clarify any charges. If you would like us to review your billing history in detail or provide further explanation, please feel free to contact our support team directly via email or through the app—we’ll be glad to assist. Thank you for giving us the opportunity to clarify. Best regards, The 17TRACK Team
Nov. 13, 2025
Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours. This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did. They back up their refusal with a long list of situations where they won’t refund you, including: If you used any of your tracking quota If issues are caused by your store setup or other apps If your business needs change If you cancel or change your mind Basically anything except a complete technical failure on their side They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility. Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.
Dear Sir/Madam, Thank you for taking the time to share your feedback with us, and please accept our sincerest apologies for the unsatisfactory experience you encountered during the problem-solving process. We fully understand the disappointment and frustration caused by the recurring issues and delays in response. 1. Clarification Regarding the Issues You Raised We have thoroughly reviewed the two issues you reported: 1) Tracking Page Layout Issue: Initially, the page failed to adjust its height properly due to incomplete script code. Our support team first advised you to copy the complete code for configuration. After you reported the page loading abnormality on November 11, our technical team identified and diagnosed the issue within 5 hours, confirming that your store environment has specific compatibility requirements for iframe tags, which the original single-tag format could not meet. We promptly provided adjusted code in double-tag format, which successfully resolved the display issue on the same day. We sincerely appreciate your patience and cooperation throughout these adjustments. 2) Inconsistent Sender Display Issue: We understand your concern regarding the inconsistent sender display. This situation occurs due to variations in how different email clients (such as Outlook, Enterprise WeChat Mail, and Hotmail) parse the sender field. We confirm that all emails were sent normally from the address you specified. However, differences in display logic across email service providers may result in the full domain field being shown. This behavior is specific to email client interpretation and does not indicate a system functional defect. While we cannot directly control how external clients display this information, we will consider such cases in our ongoing product optimization efforts. You may also contact your email service provider to inquire about potential settings to adjust the display format. 2. Service Response and Refund Policy Explanation We deeply understand your dissatisfaction with the time required to resolve these matters. Regarding the 72-hour refund policy, we would like to clarify that this period is calculated from the successful purchase date (November 6, 2025). Since your refund request was first made on November 11, which falls outside this window, it does not meet the standard refund conditions. We fully acknowledge the shortcomings in our service response. The involvement of multiple agents and some delayed replies negatively impacted your experience. We sincerely apologize for this and are conducting internal reviews to improve our processes. At the same time, we wish to emphasize our commitment to resolving every issue. For example, when you reported the tracking page abnormality on November 11, we responded promptly and provided a complete solution as quickly as possible. We assure you there was no intentional delay, and we continue to attach great importance to all matters you've raised. 3. Compensation Proposal Although your case doesn't qualify for a direct refund under our policy, we would like to offer the following compensation in recognition of your feedback and to address the service shortcomings: - Additional tracking quota for you; - Dedicated support channel** to ensure priority handling and dedicated follow-up for any future issues. We truly value your trust and sincerely hope to rebuild your confidence through our continued service improvements. If you accept this proposal, please reply to confirm, and we will immediately process the quota allocation and arrange subsequent support. We remain open to any additional suggestions you may have. Once again, we extend our sincere apologies and thank you for your understanding. Sincerely, 17TRACK Customer Support
Nov. 3, 2025
They didn't help me with my problems and they didn't fix my problem for 3 weeks. I fixed the problem by deleting the app and reinstalling it. When I reinstalled the app, my settings were gone and they said I had to upgrade my plan for this. I had those features before. Bad customer service.
Store
NISHORA
Using app
7 months
Dear User, Recently, we received your feedback regarding problem with loading in while using the iOS 26 system. First and foremost, we would like to express our sincerest apologies. After days later, the loading problem has now been completely resolved. At this moment, you can normally using an iOS 26 device. We sincerely invite you to try again and look forward to restoring a seamless service experience for you.Every piece of feedback from our users is the most valuable asset on our journey forward. Your voice helps us identify and correct deficiencies in our product in a timely manner. Once again, thank you for your patience, understanding, and continuous support. We look forward to walking this path together with you in the future. Sincerely, 17TRACK
Sept. 19, 2025
Did not have the features that I was looking for so I asked to cancel and for a refund within 30 mins of using the app. They would not refund our money because we used over our quota which happens when you sign up right away. Be careful signing up for this app.
Thank you for sharing your feedback. We' re sorry for any inconvenience caused, and would like to provide some further explanation — simply to avoid any misunderstanding and ensure a better experience for you and other users. When a new user installs 17TRACK, the system automatically syncs the past 30 days of order data to help get started for free. These historical shipments are completely free to track and do not count toward your monthly quota. However, any new shipments generated after installation will be counted toward your free monthly plan. Our free plan includes tracking for up to 50 shipments per month, which is designed to support small store users at no cost. According to our records, your first install was on May 30, 2025 at 21:58:01, and by that point, the number of new shipments already exceeded the free limit. Please rest assured that 17TRACK is free for small store owners, and all payments or upgrades are entirely voluntary — we never charge without user confirmation. Regarding the feature you mentioned, we’ d like to note that we do support similar functionality, though presented in a different way than some other apps. We’ ve explained this before, and believe the current setup can meet your needs. If you have further expectations or suggestions for how we can improve, we’d truly love to hear them. Your input is always valuable to us. Thank you again for trying 17TRACK. We' re here if you need any further support.
Aug. 29, 2025
DO NOT INSTALL, this is app is very buggy and messy, many customer complaints after upgrade to higher quotas. I ran out of quota, so i upgrade, then "manually sync" 60 days. I was confident the app would sync. I get many messages about customers not able to track tracking. I look to see and the issue was still there. I tried to manually sync again. I reach to support and then mention it was because i reached quota (i have enough since i upgraded), and they still cant fix my issue, cant be confident with this messy dashboard. Uninstalling....
July 5, 2025
They told me that I could add 100 package trackings per month for free and I gave up on uninstalling the app. Now they say that I have 50 package tracking rights. They tricked me and lied and prevented me from deleting the app. It works absolutely terribly, do not use it and customer representatives give false and inaccurate information.
May 6, 2025
Non tutti i dati aggiungono e di conseguenza ricevo i messaggi dai clienti dove il mio ordine
Gentile utente, Grazie per il tuo feedback e per la pazienza dimostrata in merito all'inconveniente riscontrato durante l'utilizzo della nostra app. Siamo ansiosi di risolvere il tuo problema. Dopo aver esaminato la cronologia delle tue precedenti chat con il nostro team di assistenza clienti, sembra che tu stia ancora riscontrando problemi con la verifica del dominio email, o forse stai riscontrando altri problemi con il tracciamento o l'utilizzo dell'app. Ti abbiamo anche contattato via email per raccogliere maggiori dettagli su eventuali problemi irrisolti. Ci auguriamo che tu ci dia un'altra opportunità per assisterti. Ci impegniamo ad aiutare ogni commerciante a risolvere in modo efficiente i problemi post-vendita relativi alla logistica tramite la nostra app. Il tuo feedback è estremamente importante per noi e non vediamo l'ora di sentirti presto. Cordiali saluti Team 17TRACK
Dec. 20, 2024
I was not satisfied with the use of the app. When subscribing to the Pro plan, I was promised a multilingual Tracking Page and multilingual notifications. However, it turned out that the app only supports 33 languages, and my desired languages (Slovenian, Hungarian, and Croatian) were not included. Initially, I was assured that this issue would be resolved, but the following day, I was informed that it is not currently possible to implement support for these languages. This inconsistency and lack of clarity regarding the app's features left me disappointed. I hope 17TRACK improves its service to meet the expectations it sets for customers.
Dear customer, We are very sorry for the bad experience you had when you were using our APP. Thank you for your valuable time to give us feedback. Your feedback is the direction of our improvement and optimization. As we communicated with you, our APP currently only supports 30+ languages. We do not support Slovenian, Hungarian, and Croatian as you mentioned. We have also fed back your needs to our product technology team. We also hope to meet the needs of all users and solve the business scenarios of all customers. We are still working hard for this. Since our functions did not meet your needs, we have also negotiated to refund the subscription fee to you. Please keep in touch with us by email. If you have any questions, please feel free to contact us and we will help you solve them as soon as possible. 17TRACK Team
Dec. 18, 2024
I was just trying out the app and it updated all my tracking details in shopify without any question or explanation. Now that I decided I don't want this app, all my tracking links are updated to a broken link.
Dear Customer， We are very sorry to have a bad experience in your use of our app. And thank you for your feedback, we are committed to providing better logistics solutions to solve our customers' logistics problems. Upon checking, after you installed our app, your tracking link became your store's brand tracking page, our purpose is to let your customers come back to your store to track the information better and bring you more repurchase opportunities. If you don't want the tracking link to be your store's branded tracking page, we can let you revert back to the original tracking link on the carrier's website. We note that we have assisted you in the online chat yesterday to restore your original carrier's tracking link. If you have any questions, please feel free to contact us again, we will promptly help you to solve. Hope you have a good time. Best Regards 17TRACK Team
Dec. 16, 2024
Don't download, they steal your money when you upgrade plans, double charging you for months and additional random charges. Then act like they have no idea where it came from. Steer clear of 17track.
Dear customer, We are very sorry for the inconvenience caused to you. Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday. Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund. We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback. Feel free to contact us with any questions, we will continue to solve your problems through online chat and email. Best Regards 17TRACK
Dec. 1, 2024
Scam app, it will automatically update your order tracking page link, so you have to use it, I have reported this app to Shopify
Dear Customer, We sincerely apologize for any frustration caused and appreciate your feedback. We understand how important this issue is to you, and we're here to help. If you'd like to restore the redirect link, please reinstall our app and enable the redirect function by selecting "Restore the tracking page link to the carrier's official website link" before confirming. Alternatively, if you'd prefer not to reinstall the app, feel free to contact us directly, and we'll work with our support team to assist you in restoring the link. Your satisfaction is our priority, and we're committed to resolving this issue for you as quickly as possible. Thank you for your understanding and patience, and we truly appreciate your support. ❤ Best regards, 17TRACK Support Team
Nov. 15, 2024
I strongly advise against using the 17TRACK app. Trying it out ended up causing more issues than it solved. After installing and then deciding to remove the app, I was left with broken tracking links for all orders in Shopify. Instead of helping, the support team was completely unhelpful. Their only response was that the app wasn’t responsible, and I was directed to solve the issue myself with Shopify—leaving me stranded with no support or solution. Beware: simply testing this app may mess up your tracking links, and you might end up fixing it alone. Save yourself the hassle and find a more reliable option!
Dear Customer, We apologize for any inconvenience caused and we are still very interested in understanding the reasons why you chose to uninstall our app. Your feedback is extremely important to us. Regarding your issue, since you have uninstalled our app, all the redirect links within our app, including all the functionalities, will no longer work. Therefore, clicking on the tracking number will not redirect you to your brand's tracking page. If you are using other third-party ERP systems or tracking tools, you can use those to push the tracking link result pages again, so that your tracking numbers remain clickable and lead to the corresponding results. The reason our provided method is not working is that, without using our app, the tracking links for your orders need to be activated by another tool. The current issue arises because Shopify does not support your carrier for the tracking numbers, hence it cannot push the tracking result page for this carrier. We sincerely suggest that you continue to use our app's tracking page, which will allow your tracking numbers to yield results and resolve your issue. If you choose not to use the 17TRACK app, we still hope to assist you in resolving your problem. We will reach out to you via email to provide assistance. Looking forward to your response. Best regards 17TRACK
Nov. 7, 2024
Spoke to the live chat, i was asking to change the CSS and HTML structure of the tracking page, the women i spoke to, Emily, responded saying "what do you mean" i explained how its pretty much self explanitory. She then directed me to changing the URL, in which i explained that his is not CSS or HTML.. She then asked me to clarify further what i meant, so i explained even clearer that i wish to change the code of the tracking page. In turn she decided that she would foward the request to the service team who will be able to do this for me, i told her i wish to do this myself. Some time pasted, then at 2am GMT time i recieved and email for the "Service Team" which was actually herself, giving me an explanation on how to change my URL.... So first of all, she has zero clue on what CSS and HTML is while being part of customer support. She then wasted my time by saying she would send this to the service team, then she replied as the service team herself pretenting to be the team thinking she is hidden but my email client shows otherwise all to then waste my time further telling me how to change the URL.. If this is your customer support team, id hate to see what your managment team is like, i bet its probably Emily for that too!
Dear user, Thank you for taking the time to leave your review. We’re truly sorry that we weren’t able to meet your expectations regarding the customization options for CSS and HTML. We understand how important this feature is to you, and we apologize for any frustration this may have caused. We also apologize for not understanding your needs at the beginning, so we confirmed with you again, and thank you for your patient explanation. At this time, we are unable to make changes to the CSS and HTML as per your request. However, we want to assure you that we have shared your valuable feedback with our technical team. They are currently reviewing the situation and considering ways to improve and expand customization features in future updates. Your suggestions are incredibly helpful to us, and we appreciate your input as it helps us prioritize improvements. We are committed to delivering the best possible experience for all our users, and we will continue working hard to make sure our platform evolves to meet your needs. Once again, thank you for your feedback and your patience. We hope to provide a more tailored and flexible experience soon. Please feel free to reach out if you have any other questions or concerns – we’re always here to help! Best regards, 17TRACK