DAMASO SHOP review for 17TRACK Order Tracking

1 / 5

Jan. 24, 2026

The app itself works and is actually quite nice in terms of features and usability. However, the map localization does not work, at least in Italy. I reported this issue over 2 months ago, but nothing has been fixed so far. Every time I contact support, I only receive the same reply: “I will report this to the technical team and get back to you within 12 hours.” Unfortunately, those 12 hours have turned into 2 months with no updates, no fixes, and no real feedback. I’ll let others draw their own conclusions.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Dear User, Thank you for taking the time to provide such sincere feedback. The issues you have highlighted are of utmost importance to us, We fully understand your disappointment and sincerely apologize that our current service has not yet fully met your expectations. Regarding the issue you reported about map location display, please allow me to provide the following explanation: Our technical team is actively optimizing the address database and location logic. Once again, thank you for your constructive feedback and support. Best regards, 17TRACK Customer Service Team

17TRACK Order Tracking for Shopify
17TRACK Order Tracking
4.9 star
3,230 reviews

Simplify order management with smooth tracking and returns

Developer
Shopify App Store