UpriseAthlete review for 17TRACK Order Tracking

Dear customer, We are very sorry for the inconvenience caused to you. Regarding your billing issue, as we mentioned in the online chat and the Shopify ticket, during your upgrade, we only charged the difference in fees for the corresponding number of days of use after the upgrade. The upgrade plan amount will be higher than your previous plan, and you need to make up the difference accordingly. Therefore, the bill on the Shopify side shows that the amounts for the two cycles of Additional Charge for 2024-11-30 ~ 2024-12-16 and Additional Charge for 2024-12-08 ~ 2024-12-16 are correct. We sent you the detailed usage cycle and billing report in the online communication and Shopify ticket yesterday. Regarding the last bill, you will be charged the bill until January. According to our communication, we can refund the corresponding fees to you for the plan you have not used according to the path you paid. Now Shopify has assisted in the refund. We will also communicate with Shopify and our product development team to find ways to make users better understand the corresponding bills. Thank you for your feedback. Feel free to contact us with any questions, we will continue to solve your problems through online chat and email. Best Regards 17TRACK