17TRACK Order Tracking
17TRACK Order Tracking - Shopify Returns & Exchanges
Rating
4.9
feedback
2,908
chart
#143
All reviews
Review RSS Feed
Nov. 30, 2025
Oct. 11, 2025
The features and the support of this app are great! But the main issue is that as a tracking app, it just doesn't work due to the fact it doesnt show real time results. There is a 3 to 6 hour de-sync from what the tracking on their main website
June 29, 2025
If the carrier tracking data sync period was shorter, it would be four stars. Sometimes, you can wait for almost a full day to get the tracking data to update on your orders compared to what is actually made available on the carrier's website or API. That being said, customer support for this application is exceptionally responsive and competent.
May 6, 2025
Hi dear user, Thank you for your feedback , Maybe you didn't have a nice time while installing our APP. We would be much appreciative if you could show me more details of the questions below: If there any features that didn't work well? If there is any needs that cannot be met by us? If you have got bad customer service when you need assistance? We have also reached out to you via email, Do hope we can have a chance to serve you again. Feel free to let me know about your experience, looking forward to hearing from you. Sincerely, 17TRACK
Dec. 20, 2024
Don't install this app unless you are sure you want to use it and already have a shipping / carrier account I installed this thinking I could use it to bridge the gap between Shopify and the carrier my supplier uses. BUT immediately after installing I could not configure or access the app at all, just took me to a login page with no account creation. I uninstalled it but already the damage was done: all of my carrier tracking links were set to a broken page. Shopify support can't do anything about it and there's no way to manually fix what this app has been able to configure. Definitely only install if you are actually shipping through them and have an account already, else you'll be stuck with a customer service and tracking nightmare
Dear customer, We are very sorry that you had a very bad experience when using our 17TRACK app and it caused you trouble. Regarding your problem, we really want to know what operation you performed after installing our app that made it unable to configure and access. We also contacted you by email and wanted to know more details to solve your problem. Normally, when you install our app, we will help you track the shipping orders for the past 30 days for free and synchronize the tracking results. And the corresponding tracking page will be your store's brand tracking page. Our goal is to allow your consumers to return to your store to track the status of the order again, and the tracking page can set some other recommended products that customers may like, so as to attract customers and increase your store's second purchase. If you do not need the tracking page link to be your store's brand tracking page, our app also has a corresponding function to help you restore it to the carrier's offcial webste tracking url, or we can help you solve it. We sincerely hope to get your reply and solve your problem. 17TRACK Team
Jan. 14, 2025
Odie was very helpful and instantly available to help me get started with the App. We're now coming up to a week in the trial and customers must be loving the new tracking page, even though orders have increased, the number of enquiries about package tracking have fallen. This is an excellent App and highly recommend it, especially for it's multi-language facility. (Jan 2025) I have had to reduce my 5 star review to 3 as unfortunately although support has been excellent they have had several weeks of issues tracking Royal Mail in the UK so I've had to uninstall the App and look elsewhere as this no longer works with our main carrier. When it works it is excellent, but certainly test this with your main carriers before committing.
Oct. 30, 2024
let discover it
Dear user, Thank you for your valuable time to give us feedback. We hope that you can give us more suggestions after experiencing our app. Your suggestions are very important to us. This is important information for our optimization and improvement. Or did you encounter any problems when using my app? We also contacted you by email and look forward to your reply. We hope to get more suggestions and feedback from you. Have a good time. Best Regards 17TRACK
Sept. 6, 2024
user friendly!
Dear Friends of CuddlesMeow, Thank you for taking your valuable time to feedback，We noticed your recent 3-star rating and wanted to see if there's anything we can do to enhance your experience with our app. Your feedback is incredibly valuable to us. We take customer feedback very seriously, if so, please feel free to contact us on Live Chat. If there's anything you need, please don't hesitate to reach out to us, and we will be more than happy to assist you. Your voice matters to us, we hear, we cherish, we solve. have a nice days. Best Regards. 17TRACK Team
April 5, 2024
Je suis en mode test, je mets le message pour avoir plus de jour pour le test
Hi dear, This is the official team of 17TRACK, sorry for the late reply. The trial has been extended. Thanks for your interest about 17TRACK App, I'm writing to show you more details of extending the trial time. here are some notes you need to know: 1.14 days are the maximum trial time, therefore, we can only extend another 7 days for you. 2.The quota will still keep 50 quotas after extending your trail day from 7days to 14days. Hope you can get a nice tracking experience in 17TRACK, please kindly let us know if you could help us. Looking forward to your prompt feedback. Best Regards, 17TRACK Team
Aug. 26, 2023
slow customer support. over all good app. we mistakenly deleted the app and it removed our free trial when we installed again.
Hi, dear friend, Thank you for choosing 17TRACK, and sorry for bringing you the inconvenience! I believe the free trial is now still available for you, my friend. Please don't worry. We've already processed the request soon after you contacted us on chat, and an Email was sent in case you missed out on the message. We'll surely keep optimizing the customer service to provide a better experience for you. We never meant to remove any benefit from you, however as a Shopify Partner we should not keep the user's data after uninstall. If you need any assistance, just contact us and we'll try our best to minimize the impact. Thanks again for leaving your genuine feedback, and let us know with any other questions you may have. Sincerely, Team 17TRACK
May 25, 2023
I love how customisable the app is. Which adds to the personalised experience I wish to provide our customers.
Dear Friend, thank you so much for choosing 17TRACK! ❤️ Our Shopify APP is designed to be easy to use and convenient for you. We will continue to work hard to optimize the APP for a better user experience! Please feel free to contact us with any feedback, we will help you as always!❤️ Best regards, 17TRACK
March 10, 2023
I am seriously surprised about the high review ratings this app is getting. First the good bit: Very good price compared with any competitors. Lot's of functionality. However the support is not amazing to say the least. When the wrong courier was assigned to many tracking numbers they told me to make sure use DB Schenker Sweden and not DB Schenker Austria as if I would fly over my parcels to Austria and then having it shipped by DB Schenker Austria to my customers in Sweden. I have to make sure using the right courier? Bit of a joke I would say! As if I do not know which courier we use. Not a very intelligent support I would say. Instead they could have told me straight away: sorry we do not have DB Schenker, but we are now requesting / working on that integration. I always run away if I get support like that. Support staff needs improvement. Their chat says during the weekend: we are online, so I am waiting for an answer, but they were not and so on. After 5 days many of our shipments are still not assigned a courier because their system can not. Therefore 3 star, 1 star would be not fair because this app is having potential, but is not working good with our couriers right now. I have to add: 'Plus sending my customers emails without me enabling it, is outrageous.' this was a commend from another reviewer and it happened to me as well upon installing this app. Unacceptable!
Hi dear, Thanks for choosing 17TRACK! So sorry that we provided you with a bad first experience. Your feedback is very important to us! And our technical team is working on the issue, if there is any news, we will let you know as soon as possible! Sorry again for the inconvenience caused. If you need anything, just leave us a message. We will be here to assist. ❤️ Sincerely, 17TRACK
Dec. 23, 2022
haven't really started to use the app and see how good is it, they already asked me to write a review in order to remove the logo. don't feel right...
Nov. 4, 2022
Ever since I installed this app I have had customers notifing me they have received e-mails from businesses in the Quanzhou area offering computer and internet services. I've decided to delete app to see if it was merely a coincedence or not. My other apps do no use customer email.
Thanks for using our shopify app before. We are really concerned about the situation you metioned. You could completely set your mind at rest that these emails did not sent from us. 17TRACK team 100% sure that it's never gonna happen in our commpany. As shopify's devoloper partner, we strictly adhere to the Shopify Partner Agreement, it means we never can access and control your info without your agree. Also, another important point is that we don't sale any sevice to C-end consumer. Our website is totally free open to everyone in 11years. At the same time, we'd like to help you locate the source of these emails together. If you still want to trust us, we hope to work with you to analyze and solve it, our team also has some ideas that will help you! Best regards, 17TRACK