Code Breaker Labs review for 17TRACK Order Tracking
Nov. 13, 2025
Absolutely the worst support experience I’ve ever had. I’ve been paying for this app for 9 days, and we’re still going in circles trying to fix basic issues. Every response takes forever, which means days of waiting with no progress. After all this wasted time, the support agent Odie told me they would not refund me because I had used the app for more than 72 hours. This feels incredibly unfair. The only reason I passed the 72-hour mark is because their own support took so long to address the problems. It honestly feels like a trap: you wait days for them to fix things, and once enough time passes, they point to the refund policy and deny you. STAY AWAY so you don’t get stuck like I did. They back up their refusal with a long list of situations where they won’t refund you, including: If you used any of your tracking quota If issues are caused by your store setup or other apps If your business needs change If you cancel or change your mind Basically anything except a complete technical failure on their side They also claim their terms comply with various consumer regulations, but in my experience, it just feels like a convenient excuse to avoid taking responsibility. Bottom line: the app didn’t work for me, support was extremely slow, and the refund policy—especially as explained by Odie—felt like it was designed to protect them, not customers. I really wish I had known this before paying. Hopefully this review helps someone else avoid the same frustration.
Dear Sir/Madam, Thank you for taking the time to share your feedback with us, and please accept our sincerest apologies for the unsatisfactory experience you encountered during the problem-solving process. We fully understand the disappointment and frustration caused by the recurring issues and delays in response. 1. Clarification Regarding the Issues You Raised We have thoroughly reviewed the two issues you reported: 1) Tracking Page Layout Issue: Initially, the page failed to adjust its height properly due to incomplete script code. Our support team first advised you to copy the complete code for configuration. After you reported the page loading abnormality on November 11, our technical team identified and diagnosed the issue within 5 hours, confirming that your store environment has specific compatibility requirements for iframe tags, which the original single-tag format could not meet. We promptly provided adjusted code in double-tag format, which successfully resolved the display issue on the same day. We sincerely appreciate your patience and cooperation throughout these adjustments. 2) Inconsistent Sender Display Issue: We understand your concern regarding the inconsistent sender display. This situation occurs due to variations in how different email clients (such as Outlook, Enterprise WeChat Mail, and Hotmail) parse the sender field. We confirm that all emails were sent normally from the address you specified. However, differences in display logic across email service providers may result in the full domain field being shown. This behavior is specific to email client interpretation and does not indicate a system functional defect. While we cannot directly control how external clients display this information, we will consider such cases in our ongoing product optimization efforts. You may also contact your email service provider to inquire about potential settings to adjust the display format. 2. Service Response and Refund Policy Explanation We deeply understand your dissatisfaction with the time required to resolve these matters. Regarding the 72-hour refund policy, we would like to clarify that this period is calculated from the successful purchase date (November 6, 2025). Since your refund request was first made on November 11, which falls outside this window, it does not meet the standard refund conditions. We fully acknowledge the shortcomings in our service response. The involvement of multiple agents and some delayed replies negatively impacted your experience. We sincerely apologize for this and are conducting internal reviews to improve our processes. At the same time, we wish to emphasize our commitment to resolving every issue. For example, when you reported the tracking page abnormality on November 11, we responded promptly and provided a complete solution as quickly as possible. We assure you there was no intentional delay, and we continue to attach great importance to all matters you've raised. 3. Compensation Proposal Although your case doesn't qualify for a direct refund under our policy, we would like to offer the following compensation in recognition of your feedback and to address the service shortcomings: - Additional tracking quota for you; - Dedicated support channel** to ensure priority handling and dedicated follow-up for any future issues. We truly value your trust and sincerely hope to rebuild your confidence through our continued service improvements. If you accept this proposal, please reply to confirm, and we will immediately process the quota allocation and arrange subsequent support. We remain open to any additional suggestions you may have. Once again, we extend our sincere apologies and thank you for your understanding. Sincerely, 17TRACK Customer Support
