Custype review for 17TRACK Order Tracking
Feb. 18, 2026
The query quota we paid for was used up abnormally, but the person in charge just kept giving us excuses and putting the blame on us. There were no proper measures to reassure us as a client or rebuild trust, and they only came up with a solution after we had completely lost confidence in them. It’s really disappointing, and we don’t want to use their service again.
Hi there, Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response. We would like to clarify our tracking consumption logic to address your core concern about the quota being used up: • 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved. To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request. As a valued and important customer, your case has been flagged for high-priority handling. For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at [email protected]. We will proactively follow up to ensure your concern is fully resolved. We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust. Sincerely, The 17TRACK Support Team
