8returns ‑ Returns portal
8returns - Returns portal
Rating
5.0
feedback
23
chart
#2,570
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
30%
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Less than a year
65%
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More than a year
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Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising its seamless integration, helpful support team, and efficient features. Customers have reported improvements in their return processes, reduced workload for customer service teams, and increased customer satisfaction. The app is highlighted for its user-friendly interface, quick onboarding, and excellent support from the team. Users appreciate the time-saving automation, easy setup, and various customization options provided by the app. However, some users mentioned that there is room for improvement in handling returns for defective items.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 16, 2024
Wir nutzen 8returns für die Abwicklung unserer Retouren im neuen Shopify-Shop und sind absolut zufrieden. Die App läuft einwandfrei, und unser Feedback zu Verbesserungen wird ernst genommen und zeitnah umgesetzt. Besonders hervorzuheben ist das persönliche Onboarding – das Team war unglaublich geduldig und hat uns optimal unterstützt. Wer eine zuverlässige Lösung zur Retourenverwaltung in Shopify sucht, ist hier bestens aufgehoben. Absolut empfehlenswert!
Vielen lieben Dank für das Feedback. Das freut uns enorm :)
Dec. 13, 2024
An outstanding returns portal that has completely streamlined our process! Setup was seamless and incredibly quick. The video call provided a detailed and professional walkthrough of all features, ensuring we could maximize its potential right from the start. The support team is exceptionally knowledgeable and approachable, making the onboarding experience smooth and enjoyable. This solution saves us significant time by eliminating the back-and-forth of manual email communication. Returns are now processed in a structured, transparent, and efficient manner, allowing us to focus on enhancing the customer experience. The portal also provides a clear overview of when returns are registered and enables us to track whether customers have shipped their packages within the designated timeframe. An additional highlight is the integrated store credit option, which not only simplifies refunds but also fosters stronger customer relationships. Many of our customers appreciate the convenience and flexibility of this service, making it a win-win for both sides. This tool is a must-have for any e-commerce business seeking to optimize workflows, enhance customer satisfaction, and save valuable time. Highly recommended – 5 stars!
Thank you so much for your fantastic review and for sharing your experience with 8returns! 🚀 We’re thrilled to hear that our returns portal has streamlined your process and made such a positive impact on your workflows. It's great to know that the setup was smooth and the onboarding video call gave you a strong start – ensuring you can maximize our platform’s potential is always our goal! Your feedback means a lot to us and inspires our team to keep delivering the best solutions for e-commerce businesses like yours. If you ever have more ideas or suggestions, we’d love to hear them. Here’s to continued success and streamlined returns!
Dec. 12, 2024
Wir nutzen 8returns für die Abwicklung unserer Retouren und Umtauschprozesse bei VLACE und sind absolut begeistert! Die Plattform ist intuitiv, effizient und hat unsere internen Abläufe enorm optimiert. Besonders schätzen wir die einfache Integration und die Möglichkeit, die Prozesse individuell an unsere Bedürfnisse anzupassen. Der Kundenservice ist herausragend – freundlich, kompetent und schnell. Dank 8returns können wir unseren Kunden eine reibungslose Retourenerfahrung bieten, was maßgeblich zur Zufriedenheit beiträgt. Für jedes Unternehmen, das Wert auf ein professionelles Retourenmanagement legt, können wir 8returns wärmstens empfehlen. Ein echter Gamechanger!
Vielen Dank für die tolle Bewertung und das Vertrauen in 8returns! 🚀 Es freut uns sehr, dass unsere Plattform eure Prozesse bei VLACE optimiert und eure Kunden von einer reibungslosen Retourenerfahrung profitieren. Euer Lob für unseren Kundenservice bedeutet uns viel!
Dec. 12, 2024
sehr gute App, schneller und hilfreicher Support. Erspart uns viel Zeit und bietet deutlich besser Customer Journey
Vielen Dank für das positive Feedback! 😊 Es freut uns, dass 8returns euch Zeit spart und die Customer Journey verbessert. Unser Support-Team ist immer gerne für euch da!
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