8returns ‑ Returns portal
8returns - Returns portal
Rating
5.0
feedback
32
chart
#2,610
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
31%
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Less than a year
62%
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More than a year
6%
Reviews Summary
The 8Returns app has received overwhelmingly positive reviews from ecommerce merchants who have integrated it into their Shopify stores. Users praise the app for its intuitive interface, seamless integration with Shopify, and world-class support. The app has helped simplify and professionalize the returns process for many users, making returns smooth and effortless for both customers and merchants. Users appreciate features like automatic generation of QR codes for paperless return labels and valuable data insights into return reasons. The support team is highlighted as friendly, fast, and helpful, providing excellent assistance whenever needed. However, there are some minor issues mentioned, such as the need for manual action for products not registered in the app.
Highlights
Review RSS Feed
All reviews
Oct. 15, 2025
Intuitive Oberfläche, leichte Integration zu shopify und Weltklasse Support!
Using app
5 months
Total reviews
2
Average rating
5.0
Vielen lieben Dank für das positive Rückmeldung!
Sept. 26, 2025
8Returns has helped us simplify and professionalize our entire returns process. What we appreciate most is how intuitive and user-friendly the portal is for our customers – returns are now smooth and effortless, saving time for everyone. The onboarding was very well organized, allowing us to get started quickly. We also want to highlight the super friendly and supportive service team, who are always reliable and quick to help. Overall, 8Returns is the perfect solution for modern returns management – highly recommended!
Thanks so much for your feedback! We’re really happy to hear that 8returns makes things easier for you and your customers.
Aug. 13, 2025
We use 8returns app for almost 2 years now and it allowed us to set up a simple and efficient returns process. An outstanding feature is the automatic generation of QR codes for paperless return labels. We highly appreciate also very friendly, fast and helpful support. Additionally, this app provides us with helpful data insights into the return reasons. 8returns' analytics show us exactly which models and sizes are returned most frequently. There is only one issue with the products not registered in 8returns app. If the customer doesn't select an article in the app, this article will not be refunded automatically, so it requires the manual action from our side. It would be great to improve this process. Other that that everything works smoothly.
Thanks a lot for sharing your experience and for using 8returns for almost two years now! Love hearing that the QR code labels, the analytics and our support have been so helpful for you. The point you mentioned about items not being refunded automatically is actually solved now. With our new Moodja integration, returns are updated automatically even if customers send back more than they registered, no more manual adjustments needed. Thanks again for the great feedback :)
July 17, 2025
Fantastische app und service. kann ich sehr empfehlen
Yay, danke für Dein Feedback! Viel Freude weiterhin mit 8returns
May 22, 2025
Wir nutzen 8returns seit knapp einem Jahr und sind seitdem super zufrieden. Das Retourenhandling hat sich für uns deutlich vereinfacht. Neben der großen Zeitersparnis in der Retourenabwicklung mit Rückgaben und Umtäsuchen, kann man sich wertvolle Insights zu den Retouren holen (Retourenquote, Rückgabegründe, etc.) Die Anbindung mit Shopify, sowie die Integration der Versanddienstleister funktioniert problemlos. Wenn die Artikel im Helpcenter, die sehr übersichtlich und gut verständlich sind, nicht ausreichen, ist der Support jederzeit schnell zur Stelle und hilft sehr nett und kompetent bei allen Fragen & Anliegen. Wir sind begeistert und können es nur weiterempfehlen! :)
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