Free Luma review for ABConvert: A/B Testing
Sept. 8, 2025
The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.
We’re very sorry that our support process caused you frustration, and we truly appreciate you taking the time to share your feedback. We’ve already updated our workflow based on your experience and will continue improving it to make things easier for our users. In this case, our team closed the ticket after providing an answer in order to keep the queue clear and ensure every request is well managed. We understand how that created extra steps for you, and we’ll do better going forward. Thank you again for pointing this out and for your support of ABConvert.
