ABConvert: A/B Testing

I subscribed to ABConvert and had to cancel only 8 days into my billing cycle, for reasons unrelated to the app itself. I contacted support and asked for a partial refund covering only the unused part of the period, not a full refund. The request was declined. Refusing to prorate a billing period that went almost entirely unused is disappointing and says a lot about how merchants are treated once they’ve paid. Support is also handled first by an AI agent, which made a simple request slower and more drawn out than necessary. If you’re considering ABConvert, don’t count on any flexibility on billing. Once you’re charged, expect to pay for the full period, even if you cancel within days.

The app works for small tests. It is not suitable for template tests. Variants are applied client side after the page loads, so visitors in the test group see the original page render first, then watch it get replaced. There is no anti flicker option and no URL split option. For a full template test that is a systematic bias against your variant. We ran 8 days of paid traffic through a test before finding this. AI support proved to be misleading on one occasion. One a second it could not define two metrics on their own dashboard. Fine for price tests and small changes. Do not use it to test a new page design on mobile traffic - your test variant traffic will be served control first, which is an unfair test. The flicker limitation should be disclosed when creating a template test. It is not.

good support , best for A/B testing

I needed urgent help, so I contacted support, and Leo helped me out very quickly! (plus abconvert is a hidden gem)

Always very helpful and quick support!

Great app with fantastic customer support! The team was super helpful and fixed my issue right away. Easy to set up A/B tests for my store. Would definitely recommend!

The support staff is helpful and responsive. The team openly discusses the features they are developing, and allow you to weigh in on their path. It's easy to fall in love with them :)

Kelly is really nice, and the customer support service has been very good.

The support was fast, professional and generous, and the product is intuitive and powerful

Great support!!

BROKE OUR ORDER SYNCS AND SUPPORT WON'T RESPOND. DO NOT USE

good

AB Convert is a great app that helps us to test themes, prices etc. The analytics it gives are great, it's easy to use and the team is very helpful and receptive whenever we have questions.

muy buen soporte

There are great people behind this app who care about their users. App also works as expected and it's cost-effective compared to other expensive solutions.

The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.

Incredibly easy product to use, great team. Leo walked us through some ways to test for our quantity breaks that'll help reduce COGs by 40%. Not having to update URLs on ads ever because all tests are done on Shopify side makes it so much better than anything we've used so far.