ABConvert: A/B Testing
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Amazing app, bad operation. The functionality of the app itself is great- you can run tests that improve your conversion rate by 0.1%, which is a lot. However, the app lacks in support and self-support- not because of the support staff, but because of the working hours and the way errors are not communicated. I've attempted creating the same price test over 10 times by now- each time, taking ~30 minutes. Once the test fails, all it does is not show up in the "Your tests" section- no visible feedback on why it failed. The support works 9am to 6pm- Beijing time- meaning during regular business Hours in the Americas, you have no support.
[UPDATE] We don't have an issue like this with price tests anymore, since we use the Shopify function for price tests, which is open to all plans now. ----- Hello, Thank you for your detailed feedback — it’s very helpful to us. I’d like to clarify one point: while our main support team is based in Asia, we also provide coverage outside of Beijing hours. For example, Kelly from our team works in UTC+1 (French time), which overlaps with part of U.S. business hours. In your case, she responded within 10 minutes, though we understand it still felt late given the situation. You’re absolutely right, our support coverage during U.S. hours can be improved, and we’re already working on expanding availability. We’re also addressing how errors are communicated in the app so that test failures give clearer feedback. We appreciate your honest review and will use it to keep improving both our operations and your experience
We've been using AB-Convert for a while now to run our A/B tests and are absolutely satisfied, especially with the outstanding support. We faced a tricky issue with recurring spikes in bot traffic at the end of each month, which seemed to skew our test data. The support team jumped in right away Leo from the support team personally stepped in. He analyzed our test data, identified suspicious IPs, and helped us exclude them directly through the dashboard. The communication was quick, clear, and helpful throughout. They even involved their dev team without us having to do any extra setup. It’s rare to find a tool that not only delivers reliable results but also has a support team that genuinely cares and takes action. If you're serious about running clean, trustworthy A/B tests on Shopify, I highly recommend AB-Convert.
Easy to use app with excellent customer service. We are on our 5th test now and have been very happy with the results.
Awesome support! And great app! Thank you so much.
App looks good, and allows to run more type of tests that others I've tried. Shoutout to Kelly from customer support who helped me with the onboarding.
Never been easier to run AB Tests without expensive agencies!
The tool itself is very reliable and honestly much easier to set up and use compared to other similar apps we've tried in the past. But what really stands out is the support team. Their customer service is top notch — you get real, personalized help from experts who truly know what they're doing. They've been super responsive and always willing to guide us step by step whenever we've had questions or needed advice on how to get the most out of our tests. Overall, highly recommended if you're looking for an easy, reliable way to optimize your pricing and shipping strategies, with the added bonus of having a fantastic support team behind you.
Awesome app and customer service, recommend!
Easily the best A/B test app out there. Simple, straightforward and easy to use. Not to mention almost instant customer support and the endless customization opportunities. A no brainer to help maximise revenue and conversions.
Great app to A/B test your store, most importantly,y support is incredibly on boarded me in a matter of minutes, even got on a quick call to explain how the app works.
ABConvert has enabled us to unlock more consumer insights. Our organization is full of hypotheses, and we use ABConvert to take action by testing the hypotheses, documenting results, and sharing the actionable insights with our organization! The support team is very responsible and engaging!
Very easy app to use and support is amazing. Proposing call to help you to fix the problem. Very fast. I highly recommend
Excellent support! Everyone is eager to help me resolve my issues. If you're looking for a simple way to split test prices, this is the app for you.
Very good experience with AB Convert, the team is very helpful, always answering fast. The tool allows us to implement very quickly important tests on our websites. Big thanks to Kelly who is always very supportive!
App great, dashboards useful and lots of options for reasonable cost. Support outstanding, a lot of customisations required for our store and the team was so accommodating, working around the clock to get it launched to a tight deadline. 10/10
Great App to test things on my shop, increased my CR already significantly. Also very nice support, leo from the support team is doing a great job.
Great support, Leo walked me through everything very smoothly!
Very excellent app! I will 100% recommend this app to my friend who needs. Instant support, and user-friendly functions.
Really simple to use for testing conversion rates on a Shopify store. We mainly run URL Redirect tests and ABConvert has been helpful in showing where to steer our UX and design by allowing us to test the impact of both major and minor changes. We also had a good experience with their Help team (shout out to Leo) who got back to us very quickly and were happy to jump on a call immediately to talk through the issues we were having which were resolved thanks to the call.
the team is very fast and give support all the time!
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