Team & About Us
The reviews for this Shopify app are mixed, with some users experiencing significant issues and dissatisfaction while others find it to be a useful and functional tool. One common theme among the negative reviews is the lack of responsiveness from customer support, with users expressing frustration over not receiving any assistance despite multiple attempts to contact the app developers. Issues with functionality, such as incorrect date formats, font selection problems, and alignment issues, were also highlighted as drawbacks. On the positive side, users appreciated specific features like the timeline display and suggested improvements, such as the ability to link photos with names automatically.
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One of the best page-building apps we've used. The timeline feature is fantastic for showcasing our company's journey and achievements. it helped us add credibility and social proof to our store. Setup was quick, and the interface is very user-friendly.
Be careful, this apps did not work very well for me. Spent an hour writing up an "About page" and now when I click on how to add to site, nothing comes up. Waste of time.
We’re really sorry to hear about the trouble you experienced. That’s not the kind of experience we want for our users. It sounds like something went wrong with the “Add to Site” step, and we’d really appreciate the chance to make it right. Please reach out to us at [email protected] so we can help directly. We’re constantly working to improve the app and your feedback is a big part of that—thank you for sharing it.
I'm really sad this app didn't work out. It looked like it was going to be exactly what I needed but ended up being a let down. The font selection doesn't change the font style. The text sizes won't change unless you pick different header layouts, most of which are way too big. The text I entered ended up being aligned in a strange, almost illegible way, and it couldn't be edited to work correctly. Overall, I only had the app downloaded for maybe 10 minutes. Based on the reviews, I didn't bother trying to reach out to customer support as it appears to be non-existent.
Dear User, We are really sorry to hear about your experience with our app. Yes, it is likely that you didn't reach out to our support for any kind of assistance by seeing the previous reviews. But if you look at those reviews you will see all those were from February 2020 and before. We, the Appscom team have acquired this app from the previous owner. Since the app was not maintained properly, users left some negative feedback. The Appscom team is working hard to fix the issues of the app and make it the best one in Shopify. We have already made some fixes and updated the app. Appscom support team is always ready to provide the best customer support to the users. So, we would request you not to judge the app by seeing the app's previous reviews. You are always welcome to reach out to our customer support for any sort of assistance.
This app is very unstable and often does not work. Tried contacting them several times, even asked Shopify to contact them. No response at all to any of us. Very disappointing, cannot recommend this.
Dear User, We know it's very late to reply to your review. We think it's better to reply late than never. We, the Appscom team have acquired this app and updating it for a better user experience. Our team is always concerned about the users' satisfaction. If you are still using our app, we would request you to reach out to us for any assistance. Kind Regards Appscom Support Team
The timeline looks great, but had some issues (date format isn't correct for my country and dropdown lists above it locked). I have tried 3x to reach out to their customer service with no response from them at all.
Dear User, We know it's very late to reply to your review. We think it's better to reply late than never. We, the Appscom team have acquired this app and updating it for a better user experience. Our team is always concerned about the users' satisfaction. If you are still using our app, we would request you to reach out to us for any assistance. Kind Regards Appscom Support Team
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