My Crystal Grove review for Appscom Team & About Us Page
April 14, 2023
I'm really sad this app didn't work out. It looked like it was going to be exactly what I needed but ended up being a let down. The font selection doesn't change the font style. The text sizes won't change unless you pick different header layouts, most of which are way too big. The text I entered ended up being aligned in a strange, almost illegible way, and it couldn't be edited to work correctly. Overall, I only had the app downloaded for maybe 10 minutes. Based on the reviews, I didn't bother trying to reach out to customer support as it appears to be non-existent.
Dear User, We are really sorry to hear about your experience with our app. Yes, it is likely that you didn't reach out to our support for any kind of assistance by seeing the previous reviews. But if you look at those reviews you will see all those were from February 2020 and before. We, the Appscom team have acquired this app from the previous owner. Since the app was not maintained properly, users left some negative feedback. The Appscom team is working hard to fix the issues of the app and make it the best one in Shopify. We have already made some fixes and updated the app. Appscom support team is always ready to provide the best customer support to the users. So, we would request you not to judge the app by seeing the app's previous reviews. You are always welcome to reach out to our customer support for any sort of assistance.
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